Terms and Conditions
LOAD BOARD TERMS OF USE
Version 03 | Effective Date: January 15, 2026
COMPANY INFORMATION
Load Board (referred to herein as "Load Board," "we," "us," "our," or "Company") is a technology-enabled logistics marketplace operated by Movers Load Board, Inc., a business entity licensed to conduct operations throughout the United States.
Principal Place of Business:
Movers Load Board, Inc.
755 Bruckner Boulevard
Bronx, New York 10455
United States
Website: https://moversloadboard.com/
General Support: +1 (888) 624-3128 | support@moversloadboard.com
All intellectual property, content, and services on the Platform are © 2026 Movers Load Board, Inc. All rights reserved.
TABLE OF CONTENTS
Platform Purpose and Liability Disclaimer
Eligibility and Commercial Use Restriction
Account Registration and Security
User Roles and Regulatory Compliance
Transactions Between Users and Liability Disclaimer
Insurance and Liability Coverage Disclaimer
Fees and Billing
Acceptable Use and Enforcement
User-Generated Content and Intellectual Property
Third-Party Links and Content
Intellectual Property Rights
Warranties and Disclaimers
Limitation of Liability
Indemnification
Force Majeure and Unforeseeable Events
Data Security and Breach Notification
Termination
Dispute Resolution and Arbitration
Governing Law and Jurisdiction
Export Controls, Sanctions, and Restricted Parties
Electronic Communications and Consent
Miscellaneous
Changes to Terms
Interpretation and Order of Precedence
Contact Information and Notices
Accessibility and ADA Compliance
Third-Party Claims and Indemnification
Regulatory Inquiries and FMCSA Authority Audits
Anti-Money Laundering and Know-Your-Customer
EXECUTIVE SUMMARY
Load Board's Terms of Use provides a comprehensive legal framework for operating a B2B transportation marketplace in the heavily regulated household goods moving industry. These Terms:
Establish Load Board as a neutral technology platform, not a party to User transactions
Allocate regulatory compliance responsibilities to Users
Protect against double-brokering, fraud, and payment disputes
Establish binding arbitration with class action waiver
Reserve intellectual property and data rights
Implement robust data security, accessibility, and regulatory compliance procedures
Clarify procedures for account management, content moderation, and dispute resolution
Address export controls, anti-money laundering, and FMCSA cooperation
Key Risk Areas Addressed:
Complete company contact information and identification
Clear liability allocation in payment and settlement disputes
Comprehensive data privacy, GDPR, and CCPA guidance
Detailed account suspension, appeal, and termination procedures
Proactive notification and warning procedures before termination
Robust FMCSA verification and compliance cooperation mechanisms
Comprehensive data retention, deletion, and user data rights procedures
ADA accessibility compliance and reasonable accommodation procedures
Clear off-platform transaction dispute procedures
Robust shipper and end-customer protection language
1. PLATFORM PURPOSE AND LIABILITY DISCLAIMER
1.1 What Load Board Is
Load Board is a neutral, technology-enabled logistics marketplace that facilitates introductions and communication between commercial carriers, brokers, and shippers in the household goods moving industry. Load Board provides tools for posting loads, placing bids, and communicating about transportation opportunities, but does not itself arrange, perform, or guarantee any transportation services.
1.2 What Load Board Is NOT
Load Board does not:
(a) Serve as a carrier, broker, shipper, freight forwarder, or motor carrier
(b) Arrange, dispatch, or manage transportation of household goods
(c) Hold, manage, or process payments between Users
(d) Verify qualifications, licensing, or insurance of Users
(e) Guarantee the safety, reliability, or professionalism of Users
(f) Mediate disputes, provide customer service, or resolve claims between Users
(g) Provide legal advice, regulatory guidance, or compliance consulting
(h) Act as a fiduciary, agent, partner, or representative of any User
1.3 No Agency, Partnership, or Fiduciary Relationship
Users acknowledge that Load Board is an independent, neutral platform. Nothing in these Terms creates:
Employment relationship
Partnership or joint venture
Fiduciary duty or special relationship
Agency relationship (Load Board does not represent any User)
Any legal relationship beyond the limited license to use the Platform
1.4 Payment Settlement and Dispute Resolution Between Users
Users acknowledge that:
(a) Load Board does not facilitate, hold, guarantee, or process payments between Users. All payments and settlement obligations are exclusively between Users.
(b) Load Board does not verify that carriers have received payment, that brokers have processed refunds, or that payment disputes have been resolved between Users.
(c) Load Board is not a party to payment agreements, escrow arrangements, or settlement negotiations between Users.
(d) Users are solely responsible for:
- Verifying receipt of payment from counterparties
- Initiating and managing payment disputes directly with counterparties
- Pursuing collection through legal means if payment is withheld
- Obtaining insurance coverage (payment bonds, cargo insurance) to protect against non-payment or cargo loss
(e) Load Board will not:
- Intervene in payment disputes between Users
- Withhold Platform access to compel payment by one User to another
- Arbitrate payment disagreements
- Serve as a collection agent or mediator
- Reverse or refund payments made through third-party processors
(f) If Users choose to use third-party payment processors (e.g., Stripe, PayPal, ACH transfers) integrated with or available through the Platform, those transactions are governed solely by the payment processor's terms of service, not by Load Board. Load Board has no liability for payment processing errors, delays, or disputes.
Load Board's role is limited to providing a marketplace where Users may discover and communicate about transactions. All commercial terms, including payment amounts, schedules, and conditions, are negotiated solely between Users.
1.5 Off-Platform Transactions
Users may communicate, negotiate, and transact outside the Platform. Load Board makes no representations regarding the validity, enforceability, or terms of any off-platform transaction. All off-platform transactions are:
Entirely at Users' risk
Not covered by these Terms (except for restrictions on competitive use of Platform data)
Not subject to Load Board's dispute resolution or enforcement procedures
The sole responsibility of the transacting Users
Load Board shall not be liable for disputes, breaches, fraud, or losses arising from off-platform transactions, even if those transactions are initiated through Platform introductions or communications.
2. ELIGIBILITY AND COMMERCIAL USE RESTRICTION
2.1 Who Can Use Load Board
Load Board is exclusively for commercial business users in the transportation and moving industry. By registering and using the Platform, you represent and warrant that:
(a) You are a business entity (corporation, LLC, partnership, etc.) or sole proprietorship engaged in commercial transportation operations
(b) You are at least 18 years old
(c) You have the legal authority to bind your business to these Terms
(d) You comply with all federal, state, and local laws and regulations governing your operations
(e) You are not using the Platform on behalf of a consumer or for personal household moving purposes
2.2 Definition of "Consumer" and "Household Customer"
"Consumer" and "individual household customer" include:
Any individual seeking to arrange transportation of household goods for personal moving purposes (whether residential relocation, consolidation, or other non-commercial purpose)
Individuals using the Platform on behalf of consumers (including agents, relatives, or representatives of consumers)
Shipper entities that are sole proprietorships engaged in single household moves (absent evidence of recurring commercial moving business)
"Consumer" specifically excludes:
Businesses, corporations, partnerships, and LLCs engaged in professional relocation services
Estate liquidators, property managers, or corporate relocation companies (if acting in commercial capacity)
Shipper brokers or freight forwarders engaged in commercial transportation
By using the Platform, you represent that you are NOT using it to arrange a household move for a consumer or on a consumer's behalf.
2.3 Carrier and Broker Obligations to Shippers (End-Customers)
This Platform is not available to consumer shippers. However, Users acknowledge that carriers and brokers using this Platform will interact with household moving shippers (whether consumers, small businesses, or corporate relocators) in executing loads posted on the Platform.
Users acknowledge that:
(a) Shippers and end-customers are NOT parties to these Terms and do not have access to Platform protections or dispute resolution.
(b) Carriers and brokers are solely responsible for all consumer-facing disclosures, estimates, contracts, bills of lading, tariff information, and regulatory compliance required by the Federal Motor Carrier Safety Regulations (49 CFR § 375 et seq.), including FMCSA Household Goods Specific Regulations.
(c) Federal Trade Commission (FTC) regulations and state attorney general guidelines require carriers and brokers to provide:
- Written estimates in compliance with FTC guidance
- Bill of lading and shipping documents (not provided by Platform)
- Binding and non-binding estimate disclosures
- Cancellation and refund policies
- Insurance information
- All other consumer protections mandated by law
(d) The Platform does NOT provide these disclosures on Users' behalf. Users must provide all required disclosures directly to their shippers independent of the Platform.
(e) Users are solely liable for any violations of consumer protection, estimation, billing, or disclosure requirements. Such violations may result in:
- FTC enforcement action
- State attorney general enforcement
- Individual shipper lawsuits
- FMCSA enforcement
- Civil penalties up to $10,000+ per violation
- Revocation of operating authority
(f) Load Board has no liability for Users' failure to provide required consumer disclosures or comply with consumer protection statutes.
3. ACCOUNT REGISTRATION AND SECURITY
3.1 Account Registration
To register for a Load Board account, you must:
(a) Provide accurate, complete information about your business
(b) Verify your email address and contact information
(c) Accept these Terms of Use
(d) Comply with all eligibility requirements in Section 2
(e) Keep your account information current and accurate
You are responsible for all activity that occurs under your account, whether or not you authorized it.
3.2 Account Security and Password Protection
You are solely responsible for maintaining the security of your account credentials, including:
(a) Keeping your password confidential and secure
(b) Not sharing your credentials with other people
(c) Not using public computers or unsecured networks to access your account
(d) Monitoring your account for suspicious activity
(e) Notifying Load Board immediately of any unauthorized access or compromised credentials
Load Board is not liable for unauthorized access to your account if you fail to maintain password security.
3.3 Monitoring and Verification
Load Board may monitor accounts for suspicious activity, fraud, or violations of these Terms. Load Board reserves the right to:
(a) Request additional information or documentation to verify your identity
(b) Suspend your account pending verification
(c) Terminate your account if you refuse to provide requested verification information
(d) Report suspicious activity to law enforcement or regulatory agencies
3.4 Account Compromise and Recovery
If you discover or suspect that your account credentials have been compromised, unauthorized activity has occurred under your account, or your account has been accessed without authorization, you must:
(a) Immediately notify Load Board at support@moversloadboard.com or by phone at +1 (888) 624-3128, providing detailed information about the suspected compromise
(b) Change your password immediately
(c) Provide Load Board with any evidence of unauthorized activity (transaction receipts, unusual login locations, unrecognized transactions, etc.)
(d) Cooperate fully with Load Board's investigation
Load Board may, at its sole discretion:
Temporarily suspend your account pending investigation
Review transaction history associated with your account
Flag or reverse transactions if clear evidence of unauthorized access is found
Require multi-factor authentication going forward
IMPORTANT: Your notification does not automatically entitle you to reversal of charges, refunds, or compensation. Load Board will investigate in good faith but:
Makes no guarantee that unauthorized transactions will be reversed
Makes no guarantee of recovery of funds transferred by unauthorized users
Is not liable for losses incurred prior to your notification
Cannot recover funds if transferred to other Users (who may have already spent them)
May limit recovery based on the timeliness of your notice and cooperation level
Load Board's maximum liability for account compromise is the amount of fees you paid to Load Board in the 12 months prior to the incident, not the amount of any transaction losses.
Users are strongly advised to:
Use unique, complex passwords (minimum 12 characters, including uppercase, lowercase, numbers, and symbols)
Enable two-factor authentication if available
Never share credentials with employees, contractors, or other parties
Use dedicated devices for Platform access
Monitor account activity regularly
Maintain separate administrative and operational user accounts
3.5 Credential Sharing and Multi-User Access
You may not share your login credentials with employees, contractors, brokers, carriers, family members, or any third party. If you are a business and wish to provide multiple team members with Platform access, you must:
(a) Contact Load Board at support@moversloadboard.com to request separate user accounts for each team member
(b) Each user will have individual login credentials
(c) You remain responsible for all activity under your primary account and are jointly liable for the conduct of any team members you authorize to access the Platform under separate accounts
(d) You must immediately notify Load Board of employee terminations or contractor disengagements so their account access can be revoked
(e) You are solely responsible for verifying that all employees/contractors accessing the Platform on your behalf comply with these Terms and applicable law
Violating the credential-sharing prohibition may result in immediate account termination and forfeiture of any prepaid fees.
4. USER ROLES AND REGULATORY COMPLIANCE
4.1 Carrier Compliance Obligations
If you operate as a carrier on the Platform, you represent and warrant that you:
(a) Hold valid Motor Carrier (MC) number and/or USDOT number issued by FMCSA
(b) Maintain active operating authority for household goods transportation (if applicable)
(c) Comply with all Federal Motor Carrier Safety Regulations (49 CFR)
(d) Maintain required insurance coverage (cargo, liability, workers' compensation)
(e) Maintain a valid safety record with FMCSA
(f) Comply with all state and local transportation regulations
4.2 Broker Compliance Obligations
If you operate as a broker on the Platform, you represent and warrant that you:
(a) Hold valid Broker MC number and/or USDOT number issued by FMCSA
(b) Maintain active operating authority for freight brokerage (49 CFR § 371-372)
(c) Maintain a surety bond of at least $75,000 as required by 49 CFR § 387.307
(d) Maintain errors and omissions (E&O) insurance and liability insurance
(e) Comply with all FMCSA household goods broker regulations
(f) Comply with all state and local brokerage regulations
4.3 Shipper Compliance Obligations
If you operate as a shipper/freight forwarder posting loads on the Platform, you represent and warrant that you:
(a) Are not a consumer or household customer (see Section 2.2)
(b) Comply with all applicable freight forwarding and brokerage regulations
(c) Maintain appropriate licensing and bonding (if required by state law)
(d) Have obtained all necessary authorizations from shippers/customers
(e) Comply with all FTC consumer protection guidance for household goods
(f) Maintain accurate records of all transactions
4.4 Universal Compliance Obligations
All Users represent and warrant that they:
(a) Comply with all federal, state, and local laws and regulations applicable to their operations
(b) Comply with the Federal Motor Carrier Safety Regulations
(c) Comply with the Commercial Motor Vehicle Safety Act
(d) Comply with state and local licensing and permitting requirements
(e) Maintain accurate records and documentation
(f) Notify Load Board immediately of any changes in regulatory status
(g) Notify Load Board immediately of any government investigations, enforcement actions, or violations
4.5 FMCSA Verification Procedures and Ongoing Authority Confirmation
4.5.1 Initial Authority Verification
Upon registration or periodic renewal, Users may be required to provide:
(a) Motor Carrier (MC) number and/or USDOT number (for carriers)
(b) Broker MC number and/or USDOT number (for brokers)
(c) FMCSA SAFER System printout showing active operating authority status
(d) Proof of current household goods authority (if applicable)
(e) Certificate of Insurance showing adequate coverage
(f) Proof of Surety Bond ($75,000 minimum for brokers, per 49 CFR § 387.307)
Load Board may verify FMCSA status through:
The FMCSA SAFER System (https://safer.fmcsa.dot.gov/)
Public FMCSA databases and notices
Direct inquiry to Users
Third-party verification services
4.5.2 Ongoing Compliance Verification
Load Board may conduct periodic compliance checks by:
(a) Cross-referencing User-provided authority numbers against FMCSA public records
(b) Checking for active violations, suspensions, out-of-service orders, or revocations
(c) Verifying that broker users maintain required bonding
(d) Reviewing carrier safety/compliance ratings
Users authorize Load Board to access public FMCSA data and records for these verification purposes.
4.5.3 Automatic Suspension for Authority Changes
Load Board may, in its discretion, implement automated checks that:
(a) Periodically verify carrier/broker operating authority status
(b) Automatically suspend or restrict Platform access if authority becomes suspended, revoked, or inactive
(c) Send automated notices to the email address on file if authority issues are detected
Users are responsible for notifying Load Board immediately if authority status changes. Failure to notify Load Board within 24 hours may result in account termination and forfeiture of prepaid fees.
4.5.4 Reinstatement Following Authority Restoration
If your operating authority was suspended or revoked but has been restored by FMCSA:
(a) You must provide updated FMCSA documentation to Load Board
(b) Load Board may require a compliance review before reinstatement
(c) You may be required to sign an updated version of these Terms
(d) Any outstanding compliance violations, penalties, or disputes may delay reinstatement
Reinstatement is at Load Board's sole discretion and is not guaranteed.
4.6 Surety Bond and Insurance Verification for Brokers
4.6.1 Bond Requirement
Brokers must maintain a $75,000 surety bond or trust fund account as required by 49 CFR § 387.307 (Federal Freight Broker Bonds). This bond:
Protects shippers against loss of freight and non-payment by brokers
Is NOT a Load Board requirement but a Federal requirement for all HHG brokers
Must be obtained from a surety company authorized to do business in the U.S.
Must name the carrier or shipper as beneficiary (as applicable)
4.6.2 Bond Verification and Proof
Brokers may be required to provide:
(a) FMCSA-issued Surety Bond Notification letter
(b) Surety company contact information and bond policy number
(c) Proof that the bond is active and current
(d) Verification that the bonding company is authorized by the U.S. Department of the Treasury
Load Board does not independently verify surety bonds. Users are responsible for maintaining required bonding and providing proof upon request.
4.6.3 Bond Insufficiency
If a broker fails to maintain required bonding:
(a) Load Board may immediately suspend or terminate the broker's account
(b) Load Board may refuse to permit new load postings
(c) Existing posted loads may be removed from the Platform
(d) The broker is in violation of federal law and subject to FMCSA enforcement
4.6.4 Insurance Verification
Carriers must provide proof of:
(a) Cargo/freight liability insurance with minimum limits specified by FMCSA (typically $50,000–$100,000)
(b) Bodily injury and property damage liability insurance with minimum limits ($750,000 for 5+ vehicles)
(c) Workers' compensation insurance (if required by state law)
(d) Equipment/trailer coverage appropriate to loads transported
Load Board does not independently verify insurance. Carriers are responsible for maintaining insurance and providing proof upon request to other Users.
4.7 Compliance Violations and Remediation
4.7.1 Types of Violations
Users may be suspended or terminated for violations including:
Operating without active FMCSA authority
Operating with suspended or revoked authority
Accumulating excessive FMCSA safety violations or out-of-service orders
Failing to maintain required insurance or surety bonds
Double-brokering or fraudulent re-tendering of shipments
Misrepresenting operating authority or credentials
Repeated billing disputes, non-payment, or settlement failures
Harassment, threats, or abusive conduct toward other Users or Load Board staff
Violation of applicable federal, state, or local law
Attempting to circumvent Platform features or misuse account
4.7.2 Notice and Cure Period
In the event of non-critical violations (e.g., expired insurance, administrative oversights), Load Board may:
(a) Provide written notice describing the violation
(b) Offer a reasonable opportunity to cure (typically 7–14 days)
(c) Specify the required corrective action (updated documentation, certification, etc.)
(d) Temporarily restrict account privileges pending cure
4.7.3 Immediate Suspension (No Cure Period)
Load Board may immediately suspend or terminate accounts without cure period for:
Double-brokering or fraud
Operating without authority
Threats, harassment, or abusive conduct
Violation of federal law (criminal activity)
False statements on application or account registration
Repeated violations despite prior notice
4.7.4 Right to Reinstate
Following suspension for a curable violation:
(a) User must provide evidence of cure (updated documents, certifications, etc.)
(b) Load Board will review the cure documentation
(c) Load Board may require the User to sign an updated version of these Terms or a compliance certification
(d) Load Board will make a reinstatement decision within 10 business days
(e) Reinstatement is at Load Board's sole discretion and not guaranteed
Reinstatement may be conditioned on:
Paid compliance review fees (if applicable)
Enhanced monitoring or audit procedures
Restrictions on load volume or posting frequency
Mandatory insurance updates or additional coverage
5. TRANSACTIONS BETWEEN USERS AND LIABILITY DISCLAIMER
5.1 Disputes Between Users
All disputes, disagreements, claims, or controversies between or among Users regarding transactions, payments, delivery, cargo condition, pricing, or any other matter are:
(a) Solely between the disputing Users – Load Board is not a party
(b) Not subject to Load Board intervention – Load Board will not mediate, arbitrate, or resolve User disputes
(c) User responsibility to address – Users must resolve disputes through negotiation, third-party mediation, or litigation in appropriate courts
(d) Not governed by Load Board's arbitration clause (Section 18) – Users may pursue claims against each other in court or through agreed-upon dispute resolution mechanisms
(e) Not reversible by Load Board – Load Board will not reverse payments, refund fees, or manipulate transaction records based on dispute claims
Load Board does not:
Investigate User disputes
Determine fault or liability between Users
Award damages or compensation to disputing Users
Force payment or settlement of disputed amounts
Serve as expert witness, mediator, or fact-finder in User disputes
Retain records of User communications (except as required by law)
Users acknowledge that:
Cargo loss or damage must be addressed through appropriate insurance claims (cargo insurance, carrier liability policies)
Payment disputes must be resolved directly with the paying/receiving party
Delivery delays or non-performance must be addressed through negotiation or legal action
Load Board's Platform provides tools for communication but does NOT provide dispute resolution services
Users are advised to:
Document all agreements in writing
Confirm shipment details, pricing, and timelines before accepting loads
Use load confirmation procedures within the Platform to establish clear terms
Maintain insurance adequate to cover loss, damage, and liability
Resolve disputes promptly with counterparties rather than escalating to Load Board
5.2 Fraud, Illegal Activity, and Law Enforcement Cooperation
5.2.1 Reporting Suspected Fraud
If you suspect that another User has engaged in fraud, double-brokering, theft, non-payment, or other illegal activity, you may:
(a) Report to Load Board: Contact Load Board at legal@moversloadboard.com or support@moversloadboard.com with detailed information (dates, transaction details, amounts, evidence)
(b) Report to Law Enforcement: Contact local law enforcement, the FBI (if interstate fraud), or the FMCSA (if double-brokering or carrier fraud)
(c) Report to Attorney General: Contact your state attorney general or the state of the suspected fraudster's operation
(d) Pursue Civil Action: File a lawsuit in appropriate court
Load Board may or may not investigate reported fraud. Investigation is at Load Board's sole discretion and will not prevent or interfere with law enforcement investigations.
5.2.2 Load Board Fraud Response
If Load Board has reasonable suspicion that a User has engaged in fraud or illegal activity, Load Board may:
(a) Immediately suspend or terminate the User's account
(b) Remove all posts and listings from the Platform
(c) Preserve evidence of Platform activity
(d) Cooperate with law enforcement, FMCSA, or other agencies
(e) Disclose User information (name, contact details, IP address, transaction history) to law enforcement without prior notice to the User (except where prohibited by law)
5.2.3 No Obligation to Investigate
Load Board has no obligation to investigate User fraud or conduct independent fact-finding. Load Board's decision to suspend or terminate a suspected User:
Does not constitute a finding of guilt or liability
Does not mean that Load Board has conducted an investigation
Does not require Load Board to provide detailed evidence of suspected wrongdoing
Is made at Load Board's sole discretion to protect the Platform and other Users
May be based on limited information and may be reversed if proven incorrect
Suspected Users are entitled to resume Platform use only after demonstrating (to Load Board's satisfaction) that the fraud allegations are baseless or have been resolved.
5.2.4 Law Enforcement and FMCSA Cooperation
Load Board will cooperate with law enforcement agencies, the Federal Motor Carrier Safety Administration, the Federal Trade Commission, state attorneys general, and other government agencies investigating potential illegal activity. This cooperation may include:
Providing User information and transaction records
Sharing Platform data and activity logs
Responding to subpoenas and discovery requests
Providing testimony or expert reports as required
Users consent to this cooperation by accepting these Terms. Load Board will not notify Users of law enforcement requests except where prohibited by law.
6. INSURANCE AND LIABILITY COVERAGE DISCLAIMER
6.1 Load Board Does Not Verify Insurance
Any insurance information displayed on the Platform is provided by Users and is NOT verified, audited, validated, or monitored by Load Board. Specifically:
Load Board does not request or validate insurance certificates
Load Board does not verify policy numbers, coverage limits, or carriers
Load Board does not confirm that insurance is current or that premiums are paid
Load Board does not verify that insurance covers the specific shipments/services being offered
Load Board does not monitor policy renewals or coverage changes
Load Board does not check loss history or claims-made limitations
Users are solely responsible for verifying adequate insurance coverage before transacting.
6.2 Insurance Requirements
Carriers must maintain:
Cargo Insurance: Minimum coverage typically $50,000–$100,000 per shipment (per FMCSA requirements)
Liability Insurance: Bodily injury ($750,000+) and property damage ($750,000+), or higher as required by law
Workers' Compensation Insurance: As required by state law
Equipment Insurance: Trailer, equipment, and vehicle coverage appropriate to business operations
Brokers must maintain:
Surety Bond: $75,000 minimum per 49 CFR § 387.307
E&O Insurance: Errors and omissions or professional liability insurance (recommended, not required by Load Board)
Liability Insurance: As required by state law
6.3 Insurance Verification Responsibility
Before accepting a shipment or contracting with another User, you must:
(a) Ask for proof of insurance (certificate of insurance or policy declaration pages)
(b) Verify the insurer is reputable and authorized to do business in the U.S.
(c) Confirm policy numbers and coverage limits
(d) Check that the policy covers the specific service/shipment type
(e) Verify that coverage is current and premiums are paid
(f) Keep copies of insurance documentation for your records
(g) Contact the insurance company directly if you have questions about coverage
Load Board will not perform these verifications on your behalf.
6.4 Cargo Loss and Damage Coverage
For Carriers: If cargo is lost, damaged, delayed, or misdelivered while in your possession:
Your cargo insurance should cover the loss (if you carry cargo insurance)
If cargo insurance does not cover the loss, you may be personally liable to the broker and shipper
The shipper may pursue claims against you directly through litigation or insurance claims
Load Board is not liable and will not compensate you or the shipper
For Brokers: If a carrier causes cargo loss, damage, or delay:
The carrier's cargo insurance should cover the loss
If the carrier's insurance does not cover it and the carrier refuses to pay, you (the broker) may be liable to the shipper
Your surety bond provides some protection but may have limitations
You should pursue claims directly against the carrier and its insurance company
Load Board is not liable for the carrier's negligence or insurance limitations
6.5 Disclaimer of Load Board Liability for Insurance Matters
Load Board expressly disclaims liability for:
Any User's failure to maintain required insurance
Any User's failure to verify another User's insurance
Claims arising from inadequate insurance coverage
Claims that another User's insurance is insufficient or doesn't cover the loss
Disputes regarding insurance coverage or policy interpretation
Insurance company denials, delays, or disputes
Any loss, damage, or liability that insurance should have covered but didn't
Users acknowledge that Load Board is not an insurance agent, insurance broker, risk management consultant, or advisor on insurance matters.
6.6 Insurance as Minimum Requirement Only
Users acknowledge that:
(a) Insurance requirements are minimums set by Federal/state law, not by Load Board
(b) Minimum coverage may be insufficient to cover actual losses in major incidents
(c) Prudent business operators maintain insurance coverage well in excess of minimum requirements
(d) Shippers/customers may require higher coverage limits (e.g., $500,000+)
(e) Each User is responsible for determining appropriate coverage based on their risk assessment
6.7 Shipper Insurance Considerations
Brokers and carriers acknowledge that shippers (end-customers) typically have no insurance covering their household goods:
Consumers do not maintain cargo insurance
Corporate relocators may have insurance only for certain items
Shippers rely on carrier/broker insurance and surety bonds
Brokers/carriers assume significant liability exposure to shippers
Brokers and carriers should review their insurance coverage carefully and consider whether additional coverage is appropriate given their exposure to shipper claims.
7. FEES AND BILLING
7.1 Fee Structure and Transparency
7.1.1 Fees Displayed on Platform
Load Board's current fee structure is displayed in your account settings or during the load posting/bidding process. Fees may include:
Account setup/registration fees
Load posting fees
Bid placement fees
Subscription fees (monthly/annual access)
Premium features (featured listings, analytics, expanded search)
Transaction fees (percentage of transaction value, if applicable)
All fees are displayed before you confirm a transaction. You are responsible for reviewing fees before incurring charges.
7.1.2 Dynamic Pricing and Promotional Rates
Load Board may:
(a) Adjust fees based on load type, region, shipment value, or other factors
(b) Offer promotional rates to new users or for specific periods
(c) Charge different rates to different users based on volume, account tier, or tenure
(d) Change fee structure at any time upon notice (see Section 7.2 below)
Different users may be charged different fees for the same services. This is permitted and does not entitle you to match pricing available to other users.
7.1.3 Hidden Fees Prohibited
Load Board commits to transparent fee disclosure:
All fees will be clearly stated before you confirm a transaction
Load Board will not charge undisclosed or surprise fees
If a fee is unclear, you may contact support@moversloadboard.com for clarification before incurring the charge
However, Users are responsible for reviewing all fees before confirming transactions. Failure to read fee disclosures does not entitle you to refunds or fee reversals.
7.2 Changes to Fees, Subscriptions, and Pricing
7.2.1 Fee Modifications
Load Board may modify fees, subscription rates, billing terms, and service pricing:
(a) At any time for future charges and transactions
(b) For new users, effective immediately upon account registration
(c) For existing subscribers, with at least thirty (30) days' notice before material increases
What constitutes "material increase":
Subscription fees increasing by 10% or more annually
New mandatory fees charged on existing subscription services
Fundamental changes to pricing structure (e.g., introducing per-transaction fees on unlimited plans)
Notice will be provided by:
Email to the address on file
Display on the Platform homepage or account dashboard
Direct communication from Load Board
7.2.2 Your Options If You Disagree with Fee Changes
If Load Board increases fees and you disagree:
(a) You may cancel your subscription before the new fees take effect (see Section 7.2.4 for cancellation procedures)
(b) You may continue with new fees, which constitutes your acceptance of the new terms
(c) You cannot retroactively contest fees you agreed to pay
7.2.3 Effective Date of Fee Changes
For existing subscribers, material fee increases become effective on the date specified in the notice (typically 30+ days after notice). You have until that date to cancel if you do not agree.
7.2.4 Cancellation of Subscriptions
To cancel a subscription:
(a) Log into your account and access the "Billing" or "Subscription" section
(b) Select "Cancel Subscription" and follow the prompts
(c) Provide your confirmation email
(d) Cancellation becomes effective at the end of your current billing cycle (you do not receive partial refunds for mid-cycle cancellation)
(e) You may re-subscribe at any time; new subscribers may qualify for different introductory rates
Load Board does not charge cancellation fees, but you remain responsible for any outstanding invoices through the cancellation date.
7.3 Billing and Payment
Load Board will charge fees to the payment method you provide. You authorize Load Board to:
(a) Charge your payment method for fees incurred
(b) Retry failed payments using updated payment information you provide
(c) Update your payment method if you notify us of changes
(d) Respond to payment disputes through your payment processor
7.4 Payment Disputes and Billing Errors
7.4.1 Billing Error Reporting
If you believe you have been incorrectly charged or there is a billing error:
(a) Contact Load Board at support@moversloadboard.com within sixty (60) days of the charge
(b) Describe the error in detail, including transaction date, amount, and reason for dispute
(c) Provide any documentation supporting your claim (screenshots, transaction confirmations, etc.)
(d) Load Board will investigate your claim within ten (10) business days
7.4.2 Refund Determination
If Load Board finds a legitimate billing error:
You will receive a refund to your original payment method (within 5–10 business days)
If the refund cannot be issued to your original method, Load Board may issue account credit
If Load Board determines the charge was correct:
Load Board will explain the charge and why it was applied
You will not receive a refund or credit
You may escalate the dispute if you continue to disagree (see Section 7.4.4 below)
7.4.3 Chargeback and Dispute Procedures
If you dispute a charge with your credit card company, bank, or payment processor:
(a) Load Board will work with the payment processor to resolve the dispute
(b) Load Board will provide transaction records and documentation
(c) If the dispute is resolved in Load Board's favor, you must reimburse Load Board for any chargeback fees (typically $15–$100 per chargeback)
(d) Repeated chargebacks or disputes may result in account termination
Users acknowledge that chargebacks are costly and should be used only if Load Board does not respond to billing disputes through normal procedures.
7.4.4 Escalation of Billing Disputes
If you believe Load Board's refund determination is in error:
(a) You may submit a written appeal to legal@moversloadboard.com within fourteen (14) days of Load Board's initial determination
(b) Describe why you believe the charge was improper and provide additional documentation
(c) Load Board's legal team will review and make a final determination
(d) Load Board's final determination is binding and not subject to further appeal through the Platform
Users may pursue further disputes through the arbitration procedures in Section 18.
7.4.5 Non-Refundable Fees
Unless expressly stated otherwise in writing, all fees are non-refundable, including:
Account registration and setup fees
Load posting fees (even if the load doesn't generate shipments)
Subscription fees (even if you cancel mid-month)
Premium feature fees
Promotional/discounted fees (you do not receive refunds when promotional rates expire)
You may receive refunds only for:
Legitimate billing errors where Load Board agrees an overcharge occurred
Service unavailability lasting more than 24 hours (at Load Board's discretion)
Unauthorized charges due to account compromise (subject to investigation)
8. ACCEPTABLE USE AND ENFORCEMENT
8.1 Prohibited Uses
You agree that you will not use the Platform to:
(a) Violate law: Violate any federal, state, or local law or regulation
(b) Fraud or deception: Engage in fraud, deception, misrepresentation, or dishonest conduct
(c) Double-brokering: Improperly re-tender loads or engage in unauthorized freight brokering
(d) Circumvent authority: Operate without required FMCSA authority or misrepresent your authority
(e) Harassment: Harass, threaten, abuse, or discriminate against other Users
(f) Spam: Send spam, unwanted messages, or use automated systems to send bulk communications
(g) Phishing: Attempt to steal credentials or personal information from other Users
(h) Malware: Introduce viruses, malware, or other harmful code to the Platform
(i) Disruption: Disrupt the Platform's normal operation or deny service to other Users
(j) Intellectual property: Infringe on anyone's copyright, trademark, patent, or other intellectual property rights
8.2 Data Extraction and AI Training Restrictions
Users may NOT:
(a) Scrape or Extract Data: Automatically extract data from the Platform using bots, crawlers, spiders, or automated tools, including:
- Load listings and shipment details
- Pricing and rate information
- Carrier/broker profiles and ratings
- Historical transaction data
- User contact information or email addresses
- GPS tracking or location data
(Exceptions: Limited automated access for account administration is permitted)
(b) Train AI/Machine Learning Models: Use Platform data to train, test, validate, or fine-tune:
- Large language models (ChatGPT, Claude, etc.)
- Generative AI systems
- Machine learning/neural network models
- Automated decision-making systems
- Pricing algorithms
- Matching algorithms
- Competitive pricing tools
This applies to data obtained from the Platform, whether or not you have direct access to the Platform.
(c) Export Data: Download, export, or transmit data from the Platform to external systems, databases, or platforms, except:
- Export of your own business data (shipments you posted, bids you placed)
- Export of transaction confirmations and documentation
- As required by law or regulation
- With Load Board's prior written permission
(d) Reverse Engineering: Attempt to understand, replicate, or improve upon Load Board's:
- Matching algorithms
- Pricing calculations
- Recommendation systems
- Ranking/search systems
- UI/UX designs
- Business processes or workflows
Detection and Enforcement:
Load Board employs technical monitoring to detect automated scraping and data extraction, including:
IP monitoring and rate limiting
Bot detection and blocking
User agent analysis
Unusual access pattern detection
Automated content download detection
If scraping or unauthorized data access is detected:
Your account will be immediately suspended or terminated
Your IP address may be blocked
Load Board may pursue legal action and seek damages
You may be liable for Load Board's costs to remediate and investigate
Users acknowledge that Platform data is proprietary and valuable. Unauthorized extraction harms Load Board's competitive position and may violate computer fraud and abuse laws.
8.3 Content Moderation and Removal
8.3.1 Load Board's Right to Remove Content
Load Board may remove, edit, flag, or hide User Content (listings, posts, messages, ratings, profiles) that:
(a) Violates these Terms or applicable law
(b) Contains false, misleading, or fraudulent information
(c) Infringes intellectual property rights
(d) Contains abusive, threatening, discriminatory, or harassing language
(e) Violates export controls, sanctions, or regulatory requirements
(f) Appears to involve illegal activity (fraud, double-brokering, theft)
(g) Violates the terms of service of any third-party platform integrated with Load Board
(h) Is spam, duplicate posting, or abusive (posting same load repeatedly)
Load Board may remove content at its sole discretion, with or without notice to the user.
8.3.2 Procedures for Content Removal
When Load Board removes or restricts content:
(a) Load Board will attempt to notify the User by email or Platform notification
(b) The notification will explain the reason for removal (when possible)
(c) The User may appeal the removal within fourteen (14) days
(d) Content may be restored if the User demonstrates the removal was in error
Load Board is not required to provide detailed explanation of content removal decisions and may decline to reinstate content.
8.3.3 Appeal Process
To appeal a content removal or account restriction:
(a) Send written appeal to legal@moversloadboard.com within 14 days of the removal
(b) Explain why you believe the removal was improper
(c) Provide any evidence supporting your position
(d) Load Board will review and respond within ten (10) business days
(e) Load Board's decision is final and binding
Users may pursue further appeals through the arbitration procedures in Section 18.
8.3.4 No Obligation to Explain
Load Board is not required to:
Provide detailed reasons for content removal
Explain which specific rule was violated
Provide screenshots of violative content
Allow Users to view or retrieve removed content
Discuss removal decisions in detail before reinstatement decision
Load Board may provide limited explanation to help you understand why content was removed, but this is discretionary.
8.3.5 Repeated Violations
If a User repeatedly violates content policies after receiving warnings or notifications:
(a) Load Board may impose escalating restrictions, including:
- Temporary posting restrictions (24–72 hours)
- Mandatory content review before posting (for 7–30 days)
- Permanent posting restrictions on certain categories
- Account suspension
(b) Repeated violations may result in permanent account termination
(c) Terminated Users may not create new accounts; attempting to do so will result in permanent IP ban
9. USER-GENERATED CONTENT AND INTELLECTUAL PROPERTY
9.1 Ownership of User Content
You retain ownership of any content you post on the Platform ("User Content"), including listings, messages, images, and documentation. Load Board does not claim ownership of User Content.
9.2 License to Load Board
You grant Load Board a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to:
(a) Host and Store: Host, store, backup, and replicate your User Content in Load Board's systems and databases
(b) Display and Distribute: Display, reproduce, and distribute your User Content on the Platform to other Users, potential Users, and the public
(c) Analyze: Analyze your data (anonymously and in aggregate) for analytics, benchmarking, product development, and research
(d) Create Derivatives: Create derivative works, summaries, or indexes of your User Content, including:
- Historical price/rate databases
- Market trend reports and analytics
- Load volume reports
- Regional pricing analysis
- Performance reports (anonymized)
- Educational and training materials
(e) Use for Marketing: Use your company name, logo, testimonials, and performance metrics in:
- Marketing materials
- Website case studies
- Industry presentations
- Sales materials
- Press releases (with your company name, unless you opt out)
- Performance reports and benchmarking studies
(f) Aggregate Data: Combine your data with data from other Users to create aggregate market insights, industry reports, and benchmarking data
(g) Survives Termination: All licenses survive termination of your account and these Terms
Your Original Data: You retain ownership of the underlying data you provide (e.g., shipment details, quotes). Load Board's license allows Load Board to use this data as described above, but you may not revoke the license or demand deletion after posting.
Anonymized Data: Load Board may use anonymized, aggregated data in perpetuity for any purpose, including commercial purposes.
9.3 User Content Representations
You represent and warrant that:
(a) You own or have the right to post all User Content
(b) User Content does not infringe any third-party intellectual property rights
(c) User Content does not contain confidential information of third parties (without permission)
(d) User Content is accurate and not misleading
(e) User Content does not violate any law or regulation
(f) You have obtained all necessary consents from third parties referenced in User Content
9.4 Load Board's Right to Modify or Remove Content
Load Board may edit, modify, or remove any User Content that:
(a) Violates these Terms
(b) Contains false or misleading information
(c) Infringes intellectual property rights
(d) Appears to violate law or regulation
(e) Violates third-party rights or privacy
(f) Compromises Platform security
(g) Is spam or abusive
Modifications or removals may be made without notice to you.
9.5 Data Retention, Archival, and Deletion
9.5.1 Data Retention Periods
Load Board retains User data according to the following schedule:
Data Category
Retention Period
Purpose
Account Registration
Indefinite (during active account)
Account management
Active Load Listings
Duration of listing + 30 days
Platform operations
Completed Transaction Records
7 years
Legal/regulatory compliance
Communications/Messages
2 years
Dispute resolution, fraud investigation
Login/Access Logs
90 days
Security monitoring
Payment/Billing Records
7 years
Accounting, tax, payment disputes
FMCSA Verification Data
Duration of account
Regulatory compliance verification
Load Board may retain additional data as required by law (e.g., tax records, legal holds).
9.5.2 Data Deletion After Termination
When your account is terminated or you request account closure:
(a) Active listings will be removed within 24–48 hours
(b) Login credentials will be deactivated immediately
(c) Personal data may be deleted after the retention periods specified above
(d) Anonymized and aggregated data will be retained indefinitely
(e) Data may be retained longer if required by law or if disputes are pending
Data is deleted by:
Removing from live systems
Archiving in secure backup systems
Purging from backups after applicable retention periods
Deleted data may not be recoverable. You are responsible for backing up important data before account termination.
9.5.3 Right to Request Data Deletion
Upon account termination, you may request deletion of your personal data by emailing legal@moversloadboard.com. Load Board will:
(a) Confirm receipt of your deletion request
(b) Delete personal data within thirty (30) days (where not required for legal compliance)
(c) Retain data longer if deletion is prohibited by law or required for ongoing legal proceedings
Deletion Request Exceptions:
Load Board will NOT delete:
Data required to comply with law (tax records, regulatory requirements)
Data subject to legal hold (pending litigation, government investigation)
Anonymized or aggregated data (no personal identifiers)
Historical transaction records (required for dispute resolution)
Data obtained from third parties (Load Board cannot delete what it doesn't own)
9.5.4 Right of Erasure (GDPR / California CCPA / New York NYPA)
For Users in California, New York, or EU:
You have the right to request erasure of certain personal data under:
California Consumer Privacy Act (CCPA)
California Privacy Rights Act (CPRA)
New York Privacy Act (NYPA)
General Data Protection Regulation (GDPR) [if EU resident]
To request erasure, contact Load Board at legal@moversloadboard.com with:
Account name and email
Specific data you wish to delete
Reason for erasure request (if not obvious)
Load Board will respond within thirty (30) days. Some data may be exempt from erasure if required for legal compliance.
9.5.5 Data Portability
Users have the right to receive a copy of their personal data in a structured, commonly-used format (CSV, PDF, etc.). To request data portability:
(a) Contact Load Board at legal@moversloadboard.com
(b) Specify the data categories you wish to export
(c) Load Board will provide the data within thirty (30) days in standard format
(d) Load Board may charge a fee ($25–$50) for data export if costs are exceptionally high
10. THIRD-PARTY LINKS AND CONTENT
10.1 Third-Party Links
The Platform may contain links to third-party websites, platforms, and services. Load Board:
(a) Does not endorse or verify third-party content or services
(b) Is not responsible for third-party websites, policies, or practices
(c) Is not liable for third-party performance, delays, or failures
(d) Does not guarantee that third-party links are accurate, current, or functional
Use of third-party links is at your own risk. Review third-party privacy policies and terms before providing information.
10.2 Third-Party Integrations
Load Board may integrate with third-party payment processors, freight management systems, accounting software, or other services. Load Board:
(a) Does not warrant that third-party integrations will be continuous or error-free
(b) May modify, discontinue, or replace third-party integrations at any time
(c) Is not liable for disruptions, data loss, or issues with third-party integrations
(d) Is not responsible for third-party data handling practices
Third-party integrations are subject to third-party terms of service, which you are responsible for reviewing.
11. INTELLECTUAL PROPERTY RIGHTS
11.1 Load Board Intellectual Property
All content, materials, and technology on the Platform are the exclusive property of Load Board or its licensors, including:
Platform design, layout, and user interface
Logos, trademarks, and service marks
Software, code, and technical infrastructure
Matching algorithms and search functionality
Reports, analytics, and insights
Documentation and help materials
All other content and intellectual property
11.2 Limited License to Users
Load Board grants you a limited, non-exclusive, non-transferable, revocable license to:
(a) Access the Platform for your business purposes
(b) View and use content available to you
(c) Post loads and bids on the Platform
(d) Communicate with other Users
This license does NOT permit you to:
Copy, modify, or create derivative works
Reverse engineer or attempt to extract the Platform's source code or algorithms
Reproduce content for competitive purposes
License or sublicense the Platform to others
Remove copyright or proprietary notices
Use the Platform for any commercial purpose other than your authorized business use
11.3 Trademarks
The Load Board name, logo, and all related trademarks are the exclusive property of Movers Load Board, Inc. You may not:
(a) Use Load Board trademarks without written permission
(b) Register domain names containing Load Board trademarks
(c) Use Load Board marks in metatags or misleading contexts
(d) Suggest affiliation with Load Board without authorization
11.4 Competitive Use Restriction
You agree not to use the Platform or any data obtained from the Platform to:
(a) Build, develop, or improve a competing platform or service
(b) Compile competitive pricing or rate information
(c) Train artificial intelligence or machine learning systems
(d) Create benchmarking tools or reports for commercial sale
(e) Extract User lists or business intelligence
(f) Reverse engineer Load Board's matching or pricing algorithms
Violations of this section may result in immediate account termination and legal action.
11.5 Open Source Software and Third-Party Components
The Platform may incorporate open-source software licensed under various open-source licenses, including:
Apache License 2.0
MIT License
GPL (v2 and v3)
BSD License
Creative Commons licenses
Other open-source licenses
Open Source Compliance:
Load Board complies with all applicable open-source license requirements, including:
Attribution and copyright notices in code comments
License copies provided in documentation
Disclaimer of warranties and limitations of liability
Conditions on modification and distribution
User Rights:
You may inspect open-source code and components used in the Platform upon request by contacting legal@moversloadboard.com. Load Board will provide:
Copies of applicable open-source licenses
List of open-source components and versions
Attribution and copyright notices
Obligations:
If you modify Load Board's Platform or incorporate open-source components, you must:
Comply with all open-source license requirements
Provide source code if required by the license
Include appropriate attribution and copyright notices
Comply with specific license conditions (reciprocal licensing, etc.)
11.6 DMCA Takedown Notices
If you believe your intellectual property rights are infringed, you may submit a Digital Millennium Copyright Act (DMCA) takedown notice to:
DMCA Agent / Intellectual Property
Movers Load Board, Inc.
755 Bruckner Boulevard
Bronx, New York 10455
Email: ipcompliance@moversloadboard.com
Your notice must include:
(a) Your identification and contact information
(b) Identification of the copyrighted work infringed
(c) Identification of the infringing material and its location on the Platform
(d) A statement that you have a good faith belief the use is not authorized
(e) A statement that you are the copyright owner or authorized representative
(f) Your signature (electronic or physical)
Load Board will investigate and take appropriate action, which may include removing or disabling access to the infringing content.
12. WARRANTIES AND DISCLAIMERS
12.1 Disclaimer of Warranties
Load Board provides the Platform "AS IS" and "AS AVAILABLE" without any warranties, express or implied. Load Board makes NO WARRANTY that:
(a) Load Board Will Find Buyers/Sellers: The Platform will result in any transactions, bids, offers, or matches between Users. Many posted loads receive no bids; many bids receive no response.
(b) Search Results Are Complete: Search results are provided "as is" and may not include all available loads. Load Board does not guarantee that searches will return all matching loads.
(c) Information Is Current: Load Board data, user profiles, ratings, and compliance information may not be current, accurate, or up-to-date.
(d) Matching Will Be Optimal: Load Board's matching algorithms are provided "as is." Users must independently evaluate loads and counterparties.
(e) Integrations Will Function: Third-party integrations (payment processors, freight management systems, accounting software) may be disrupted or discontinued.
(f) Mobile Apps Will Work: Mobile application compatibility is not guaranteed and may vary by device, operating system version, and carrier.
(g) APIs Will Remain Available: Application Programming Interfaces (APIs) for third-party integration may be modified, deprecated, or discontinued at any time.
(h) Reporting Will Be Accurate: Load Board reports, analytics, and performance metrics are provided "as is" and may contain errors.
(i) Data Export Will Succeed: Bulk data export features may fail, time out, or produce incomplete results.
12.2 Warranty Disclaimer
Load Board further disclaims any warranty that:
(a) The Platform will be uninterrupted or error-free
(b) Defects will be corrected
(c) The Platform is free from viruses or harmful code
(d) Results obtained from the Platform will be accurate or reliable
(e) Content on the Platform is accurate, complete, or current
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LOAD BOARD DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
13. LIMITATION OF LIABILITY
13.1 Exclusion of Consequential Damages
LOAD BOARD WILL NOT BE LIABLE FOR:
(a) Lost profits or lost business opportunity
(b) Lost revenue or lost data
(c) Indirect, incidental, special, or consequential damages
(d) Diminished business value or reputational harm
(e) Damages arising from third-party claims
(f) Any other damages not directly caused by Load Board's breach
EVEN IF LOAD BOARD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 Exclusion of Liability for Third-Party Conduct
LOAD BOARD WILL NOT BE LIABLE FOR:
(a) Cargo loss, damage, theft, or delay during shipment
(b) Non-payment by another User
(c) Double-brokering or fraud by another User
(d) Breach of contract by another User
(e) Property damage or personal injury during shipment
(f) Third-party fraud or identity theft
(g) Regulatory violations by another User
(h) Inadequate Insurance by another User
13.3 Liability Cap
YOUR TOTAL RECOVERY FROM LOAD BOARD FOR ANY CLAIM IS LIMITED TO THE LESSER OF:
(a) The amount of fees you paid to Load Board in the 12 months prior to the incident; OR
(b) $50
This cap applies to all claims, regardless of whether the claim is in contract, tort, or under any other legal theory. This cap applies to all Users, whether or not you have paid fees to Load Board.
13.4 Specific Examples of Liability Caps
The liability cap applies to claims including (but not limited to):
Cargo loss, damage, theft, or delay during shipment
Non-payment by another User
Double-brokering or fraud by another User
Breach of contract by another User
Property damage or personal injury during shipment
Lost profits or lost business opportunity
Lost data or corrupted files
Unauthorized access to your account
Third-party fraud or identity theft
FMCSA violation by another User
Regulatory liability for another User's conduct
Business interruption from Platform downtime
Failure to successfully complete any transaction
Inadequate Insurance by another User
Examples:
Scenario
Your Fees
Your Max Recovery
Non-payment by carrier ($50,000 load)
$500/month ($6,000/year)
$6,000
Cargo damage ($100,000)
$100 setup fee
$100
Account compromise ($25,000 fraud)
None
$50
Double-brokering claim ($75,000)
$1,000 subscription
$1,000
Users acknowledge these caps are intentional and represent the parties' allocation of risk.
13.5 State Law Limitations
Some states do not permit limitations on liability. If your state prohibits the limitation of liability for certain claims, this section will not apply to those claims in your state. However, Load Board's liability will be limited to the maximum extent permitted by your state's law.
14. INDEMNIFICATION
14.1 User Indemnification
You agree to indemnify, defend, and hold harmless Load Board, its officers, directors, employees, and agents from any claims, damages, losses, costs, or expenses (including attorney fees) arising from or related to:
(a) Your use of the Platform
(b) Your breach of these Terms
(c) Your violation of any law or regulation
(d) Your violation of third-party intellectual property rights
(e) Your User Content
(f) Your conduct toward other Users
(g) Your failure to maintain compliance with FMCSA or other regulatory requirements
(h) Your failure to maintain required insurance or bonding
(i) Claims by shippers or other third parties related to your business operations
(j) Your fraudulent, deceptive, or illegal conduct
14.2 Defense Obligation
Load Board will notify you of any claim subject to indemnification. You will:
(a) Assume the defense of the claim
(b) Pay all costs and expenses, including attorney fees
(c) Cooperate fully in the defense
(d) Not settle the claim without Load Board's consent
14.3 Shipper Claims and Third-Party Liability
If a shipper or other third party files a claim against Load Board related to your business operations:
(a) You are primarily responsible for defending the claim
(b) Your liability insurance is the primary payment source
(c) You must indemnify Load Board for any liability
(d) Load Board's liability is capped under Section 13
15. FORCE MAJEURE AND UNFORESEEABLE EVENTS
15.1 Definition
"Force Majeure" means events beyond Load Board's reasonable control, including:
Natural disasters (earthquakes, floods, hurricanes, blizzards, wildfires)
Pandemics, epidemics, or public health emergencies
Wars, terrorism, or armed conflict
Government actions (regulatory changes, sanctions, embargoes, restrictions)
Labor strikes, shortages, or union actions
Utility failures (power outages, internet disruptions, telecommunications failures)
Cyber attacks or security breaches affecting internet infrastructure
Supply chain disruptions affecting data center operations
Failure of third-party cloud providers, payment processors, or service providers
Acts of God or other unforeseeable circumstances
15.2 Effect on Service Availability
If a Force Majeure event impacts Load Board's ability to operate the Platform:
(a) Load Board shall not be liable for service interruptions, delays, or failures
(b) Load Board will use commercially reasonable efforts to restore service
(c) Load Board will provide notice via email, social media, or status page if technically feasible
(d) Users are responsible for backing up important data and maintaining local records
(e) No refunds, credits, or compensation are provided for Force Majeure interruptions
15.3 Effect on User Obligations
Force Majeure does NOT excuse Users from their obligations, including:
(a) Carriers and brokers remain liable for contractual obligations to shippers/users
(b) Users remain required to pay fees to Load Board
(c) Users remain required to comply with FMCSA and regulatory requirements
(d) Users remain required to maintain insurance and surety bonds
If Users cannot perform contractual obligations due to Force Majeure, Users must:
Immediately notify counterparties of the circumstances
Make reasonable efforts to resume performance
Pursue insurance claims or government assistance as applicable
Renegotiate terms with counterparties if necessary
Load Board's Force Majeure protection does not extend to Users' failure to perform on shipments.
15.4 Force Majeure Not a Defense to Fraud or Breach
Force Majeure does not excuse:
Fraud, intentional misconduct, or criminal activity
Double-brokering or unauthorized re-tendering
Breach of contract (Users must still perform to extent possible)
Violation of law or regulatory requirements
Failure to maintain insurance or operating authority
15.5 Dispute Resolution During Force Majeure
If disputes arise due to Force Majeure (e.g., shipper claims due to carrier delay caused by pandemic):
(a) Users must attempt good-faith negotiation and settlement
(b) Insurance and surety bonds provide primary recovery mechanism
(c) Arbitration may proceed as normal (Force Majeure is not a bar to arbitration)
(d) Arbitrators may consider Force Majeure circumstances in determining liability and damages
16. DATA SECURITY AND BREACH NOTIFICATION
16.1 Data Security Measures Employed by Load Board
Load Board implements industry-standard security practices to protect User data, including:
Technical Controls:
Data encryption in transit (TLS/HTTPS)
Data encryption at rest (AES-256 or equivalent)
Secure authentication (passwords, multi-factor authentication)
Firewalls and intrusion detection systems
Regular security patches and updates
Secure coding practices and code reviews
Vulnerability scanning and penetration testing
Organizational Controls:
Limited employee access to production systems
Background checks for employees with data access
Non-disclosure agreements and confidentiality obligations
Data retention and deletion procedures
Incident response and breach procedures
Regular security training
Third-Party Controls:
Vetting of cloud providers and service providers
Data processing agreements with compliance terms
Regular audits of third-party security
Business continuity and disaster recovery plans
16.2 Security is Not Absolute
Despite these measures, Load Board makes NO GUARANTEE that the Platform is completely secure:
Sophisticated attacks may succeed despite security measures
Zero-day vulnerabilities may exist and be exploited
Employee negligence or insider threats could cause breaches
Third-party service providers may experience breaches
User negligence (weak passwords, credential sharing) may cause unauthorized access
New threats emerge regularly that security measures cannot predict
Users acknowledge and accept the inherent risks of any online platform.
16.3 Compliance with Security Standards
Load Board complies with applicable security standards and regulations, including:
PCI-DSS (Payment Card Industry Data Security Standard) if processing payment cards
SOC 2 Type II (if applicable)
State data breach notification laws
GDPR (if processing EU resident data)
CCPA (if processing California resident data)
Load Board does not warrant compliance with:
ISO 27001 or other information security management certifications (unless certified)
HIPAA (Platform not intended for health data)
NIST Cybersecurity Framework (not adopted as binding requirement)
Industry-specific security standards (FERC, FINRA, etc.)
16.4 Breach Notification
If a data breach exposes personal information:
(a) Load Board will notify affected Users within 30 days
(b) Load Board will describe the breach and the type of data exposed
(c) Load Board may offer credit monitoring or identity theft protection services for 12–24 months (if breach involves financial data)
(d) Users will receive information about protective steps they can take
(e) Users should monitor credit reports for unauthorized activity
Important: Even with credit monitoring, Users are responsible for:
Monitoring their own credit reports regularly
Reporting unauthorized transactions to credit card companies
Placing fraud alerts or credit freezes if concerned
Reviewing identity theft insurance options
Taking proactive steps to protect their identity
16.5 Load Board's Liability for Data Breaches
Load Board's liability for breach-related identity theft is capped under Section 13 (limited to fees paid or $50).
17. TERMINATION
17.1 Termination by Load Board
17.1.1 Termination with Notice (Non-Critical Violations)
For non-critical violations (administrative issues, minor policy breaches), Load Board may:
(a) Provide written notice describing the violation and reason for termination
(b) Provide 14 days' notice of termination (unless immediate termination is necessary for safety/legal reasons)
(c) Allow Users to contact Load Board to cure violations or appeal
(d) Consider context and history before final termination
17.1.2 Immediate Termination (Critical Violations)
Load Board may immediately terminate without notice for:
Double-brokering or fraud
Operating without authority (authority revoked/suspended)
Threats, harassment, or abusive conduct
Violation of federal law (criminal activity)
False statements on registration
Circumvention of security or Platform restrictions
Repeated violations despite warnings
Immediate termination does NOT require advance notice or cure opportunity.
17.1.3 Termination without Cause
Load Board may terminate any account for any reason or no reason, with or without notice, subject only to the notice requirement in Section 17.1.1 for non-critical violations.
Load Board is not required to state a reason for termination.
17.1.4 Notice of Termination
Termination notice will be provided by:
(a) Email to the address on file
(b) Phone call to the number on file (for critical violations)
(c) Registered letter to the business address on file
(d) Display on the Platform/account dashboard
Effective Date: Termination is effective when notice is sent (not when received).
17.2 Effects of Termination
Upon termination:
(a) Immediate: Your account access is revoked; you cannot log in, post loads, or place bids
(b) Within 24 hours: Active load listings are removed from the Platform
(c) Within 5 business days: Load Board may remove your profile and rating information
(d) Data Retention: Load Board will retain data according to Section 9.5 (Data Retention)
(e) Payment Obligations: You remain liable for any outstanding invoices and fees through the date of termination
(f) Reactivation: Terminated accounts may not be reactivated; you must create a new account if reinstated (subject to Load Board's discretion)
(g) IP Banning: If terminated for fraud or abuse, Load Board may ban your IP address, preventing access by devices associated with that IP
17.3 Right to Appeal Termination
If your account is terminated, you may appeal:
(a) Submit written appeal to legal@moversloadboard.com within fourteen (14) days of termination notice
(b) Describe why you believe the termination was improper or in error
(c) Provide any evidence supporting your position
(d) Load Board will review your appeal and respond within ten (10) business days
(e) Load Board may reinstate your account, permanently maintain termination, or offer conditional reinstatement (e.g., with monitoring or restrictions)
(f) Load Board's determination is final and binding
Appeals for Immediate Termination (fraud, threats, etc.) may be more limited; Load Board has sole discretion to determine appealability.
17.4 Refunds and Remaining Credits
Upon termination:
(a) Prepaid subscription fees are non-refundable (even if you terminate or Load Board terminates for cause)
(b) Unused account credits may be forfeited
(c) Outstanding invoices remain due and payable
(d) Load Board may withhold refunds if there are pending disputes or claims against you
Exception: If Load Board terminates for convenience (without cause and without violation), you may receive a pro-rata refund of unused subscription fees for the current billing period only.
17.5 Reinstated Accounts
If your account is reinstated after termination:
(a) You must sign an updated version of these Terms (may be more restrictive)
(b) You may be subject to enhanced monitoring, restrictions on load volume, or mandatory insurance verification
(c) Prior violations remain on your history and will weigh against future disputes
(d) Reinstatement does not guarantee acceptance in good standing; future violations may result in permanent termination
18. DISPUTE RESOLUTION AND ARBITRATION
18.1 Agreement to Arbitrate
You and Load Board agree that any dispute, claim, or controversy arising out of or relating to:
(a) These Terms of Use
(b) Your account and use of the Platform
(c) Any transaction or interaction on the Platform
(d) Load Board's services or operations
SHALL BE RESOLVED BY BINDING ARBITRATION, NOT IN COURT OR THROUGH JURY TRIAL.
This includes claims based on contract, tort, statute, common law, or any other legal theory.
18.2 Exceptions to Arbitration
This arbitration agreement does NOT apply to:
(a) Claims in small claims court (if the claim qualifies)
(b) IP infringement claims (either party may pursue in court)
(c) Claims for injunctive relief to prevent violations of these Terms
(d) Claims by Load Board for non-payment or account abuse (Load Board may pursue in court or arbitration)
Except for these exceptions, all disputes shall be arbitrated.
18.3 Class Action Waiver
YOU AGREE TO ARBITRATE ON AN INDIVIDUAL BASIS ONLY.
You waive your right to:
(a) Participate in class action arbitration or litigation
(b) Pursue claims on behalf of a group or class
(c) Consolidate claims with other users
ANY CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE ACTION IS PROHIBITED.
If the class action waiver is found unenforceable, the entire arbitration agreement is void, and disputes may be litigated in court.
18.4 Pre-Arbitration Informal Resolution
Before initiating arbitration, parties are encouraged (but not required) to:
(a) Attempt good-faith negotiation for thirty (30) days
(b) Exchange relevant documents and settlement positions
(c) Meet (by phone or video) to discuss resolution
(d) Seek mediation through a neutral mediator (cost shared)
If resolved, no arbitration fee is necessary.
18.5 Opt-Out from Binding Arbitration
You may opt out of this binding arbitration agreement, but only if you:
18.5.1 Opt-Out Requirements
(a) Send a written notice (email is acceptable) to:
Movers Load Board, Inc.
Legal Department
755 Bruckner Boulevard
Bronx, New York 10455
Email: legal@moversloadboard.com
Subject line: "ARBITRATION OPT-OUT NOTICE"
(b) Include in your notice:
- Your full name
- Your email address
- Your account ID (if applicable)
- A clear statement: "I opt out of the binding arbitration agreement in Section 18 of the Load Board Terms of Use"
- Your signature (can be typed)
(c) Send within thirty (30) days of first accepting these Terms. If you accepted an earlier version of these Terms and have not previously opted out, you have thirty (30) days from the date of this updated version to opt out.
(d) Keep a copy for your records. Load Board will send you a confirmation email confirming receipt of your opt-out notice.
18.5.2 Effect of Opting Out
If you opt out:
(a) You waive the binding arbitration requirement
(b) You may pursue claims against Load Board in court (federal or state court in Illinois)
(c) The class action waiver in Section 18.3 remains in effect (you still cannot pursue class actions)
(d) You are subject to the venue and governing law provisions in Section 19
(e) You must still comply with all other Terms
18.5.3 Consequences of Opting Out
By opting out, you:
(a) Accept the burden and cost of pursuing litigation in court (vs. arbitration)
(b) Understand that court litigation is typically more expensive, takes longer, and may result in jury trials
(c) Accept that Load Board may vigorously defend any lawsuits
(d) Remain bound by the liability limitations in Section 13 (even in court proceedings)
18.5.4 No Opt-Out After 30 Days
After thirty (30) days from accepting these Terms, you cannot opt out of arbitration, except:
If you are in California, you may opt out at any time under California law
If another law provides opt-out rights, you may exercise those rights
Any opt-out notice submitted after thirty (30) days (except where law requires extended opt-out rights) will be rejected.
18.6 Arbitration Procedures
18.6.1 Arbitration Initiation
To initiate arbitration:
(a) File a Demand for Arbitration with the American Arbitration Association (AAA) at www.adr.org
(b) Include detailed statement of claims, damages, and relief sought
(c) Identify the specific Terms provision(s) violated
(d) Pay AAA filing fees (typically $200–$500)
(e) Serve a copy on Load Board at legal@moversloadboard.com
Load Board will respond within thirty (30) days.
18.6.2 Arbitrator Selection
Arbitration shall be conducted by:
(a) One neutral arbitrator (for claims under $100,000)
(b) Three arbitrators (for claims over $100,000), with parties selecting one each and the two arbitrators selecting the third
The arbitrator must be a licensed attorney with experience in commercial disputes or applicable industry experience.
18.6.3 Arbitration Hearing and Evidence
The arbitration hearing:
(a) Will be held in the state where you reside (unless you agree otherwise)
(b) Will include discovery of relevant documents and witness testimony
(c) Will be conducted by written submissions, phone/video, or in-person (your choice)
(d) Will be governed by AAA Commercial Arbitration Rules (as amended)
(e) May include expert reports, depositions, or subpoena of witnesses
Each party bears its own attorney fees and costs, except:
Load Board pays the arbitrator's fees and AAA administrative costs exceeding court costs
Prevailing party (if any) may request fees from the other party, but arbitrator is not required to award them
18.6.4 Arbitrator's Decision
The arbitrator shall:
(a) Issue a written decision within ninety (90) days of the hearing (or final written submission)
(b) State findings of fact and conclusions of law (to the extent required by applicable law)
(c) Award damages and remedies as provided in these Terms and applicable law
(d) Issue a final, binding decision subject to limited appeal rights under the Federal Arbitration Act
The arbitrator may NOT:
Award punitive or exemplary damages (except where required by law)
Award attorney fees to the prevailing party (except as provided in these Terms)
Consolidate claims of multiple parties (class action waiver applies)
Change the terms of these Terms (arbitrator must apply them as written)
18.6.5 Confidentiality of Arbitration
Arbitration proceedings and awards are confidential and may not be disclosed, except:
(a) To enforce the arbitrator's award in court
(b) As required by law or court order
(c) To consultants and advisors under confidentiality obligations
(d) In summary form (without identifying information) for load optimization
(e) In response to subpoena or discovery request
Parties should not publicly discuss the arbitration or award without Load Board's consent.
18.6.6 Finality and Limited Appeal
The arbitrator's decision is final and binding, subject to limited appeal rights under Federal Arbitration Act:
(a) Party may appeal only if arbitrator exceeded authority or violated public policy
(b) Appeals must be filed in federal court within 30 days
(c) Arbitration decision will be enforced by court if appeal fails
(d) No appeal is available for disagreement with arbitrator's legal conclusions
19. GOVERNING LAW AND JURISDICTION
19.1 Governing Law
These Terms, your account, and all transactions are governed by the laws of the State of Illinois, without regard to conflict-of-law principles, except:
(a) Matters governed by federal law (e.g., FMCSA regulations, double-brokering prohibitions, bankruptcy) are governed by federal law
(b) Data protection matters involving California, New York, or EU residents may be governed by CCPA, CPRA, NYPA, or GDPR, respectively
(c) Regulatory compliance matters follow applicable federal/state/local law
19.2 Exclusive Forum for Non-Arbitrated Claims
If you opt out of arbitration, any claim against Load Board shall be brought exclusively in:
(a) Illinois Courts: Cook County Circuit Court (if state law claim)
- Richard J. Daley Center, 50 W. Washington St., Chicago, IL 60602
(b) Federal Courts: U.S. District Court for the Northern District of Illinois (if federal question jurisdiction exists)
- Everett McKinley Dirksen Federal Building, 219 S. Dearborn St., Chicago, IL 60604
(c) No other courts in any other state or jurisdiction have authority to hear your claims against Load Board.
19.3 Consent to Jurisdiction
By using the Platform, you:
Consent to jurisdiction of Illinois courts
Waive any objection based on inconvenient forum or lack of jurisdiction
Waive any right to trial by jury (except that jury trial in Illinois courts is permitted)
19.4 Exclusive Venue
You agree that Cook County, Illinois is the exclusive, proper, and convenient venue for any litigation against Load Board. You waive any argument that Illinois is an inconvenient forum.
19.5 Venue for Counterclaims and Load Board's Claims
Load Board may:
(a) Bring claims against you in Illinois courts or any other court of competent jurisdiction
(b) Pursue counterclaims against you in the same forum where you filed a claim against Load Board
(c) Bring claims in your home state courts if Load Board chooses
19.6 Enforcement of Arbitration Award
If you have not opted out of arbitration:
(a) The arbitrator's award may be enforced in any court of competent jurisdiction, including Illinois courts or courts in your home state
(b) Load Board may seek a judgment on the arbitration award without further proceedings
19.7 Statute of Limitations
Any claim against Load Board must be brought within twelve (12) months after the event or circumstance giving rise to the claim (except where a shorter period is mandated by law).
Any claim not brought within this 12-month period is permanently barred.
19.8 Remedies and Attorney Fees
In any proceeding (arbitration or court):
(a) Remedies are limited as provided in Section 13 (Limitation of Liability)
(b) Attorney fees are generally non-recoverable, except where applicable law permits recovery
(c) Load Board may seek to recover attorney fees and costs if it prevails in a defense of an unreasonable claim
(d) Expert reports and consultant fees are typically non-recoverable unless expressly permitted by law
20. EXPORT CONTROLS, SANCTIONS, AND RESTRICTED PARTIES
20.1 U.S. Export Control Laws
Users represent and warrant compliance with:
(a) Export Administration Regulations (EAR) - Controls certain goods, software, and technology
(b) International Traffic in Arms Regulations (ITAR) - Controls defense articles and technical data
(c) Commerce Control List (CCL) - Lists controlled commodities
(d) Technical Data and Encryption Controls - If the Platform uses encryption or technical data
(e) Re-export Controls - If you transfer Platform access to international parties
Load Board employees and consultants are U.S. persons and subject to export controls.
20.2 OFAC Sanctions and Restricted Parties
Users represent and warrant that they:
(a) Are not in, and do not operate in, sanctioned countries, including:
- Cuba
- Iran
- North Korea
- Syria
- Crimea (Russia-occupied Ukraine)
- And others designated by OFAC
(b) Are not on any OFAC Specially Designated Nationals (SDN) list
(c) Are not conducting business with sanctioned parties or entities
(d) Will screen themselves and their employees against OFAC lists
OFAC lists are available at: https://sanctionsearch.ofac.treas.gov/
20.3 Foreign Corrupt Practices Act (FCPA)
Users represent and warrant that they:
(a) Do not offer, promise, or provide anything of value to foreign officials to obtain business advantages
(b) Comply with the Foreign Corrupt Practices Act (15 U.S.C. § 78dd-1, et seq.)
(c) Do not engage in bribery, kickbacks, or improper payments
(d) Maintain compliance policies regarding foreign officials and government transactions
20.4 Screening and Monitoring
Load Board may:
(a) Implement automated OFAC sanctions screening
(b) Block accounts of users in sanctioned jurisdictions
(c) Verify user identity and location
(d) Monitor for suspicious activity indicating sanctions violations
(e) Cooperate with U.S. Department of Commerce and OFAC investigations
20.5 Consequences of Violations
Users who violate export control or sanctions laws face:
(a) Criminal penalties up to 20 years imprisonment and $250,000 fine (EAR)
(b) Civil penalties up to $300,000 per violation (EAR)
(c) OFAC civil penalties up to $250,000 per violation
(d) Revocation of operating authority
(e) Inclusion on denied parties lists
(f) Immediate account termination by Load Board
20.6 Load Board Compliance
Load Board complies with:
(a) U.S. export control laws in providing the Platform
(b) OFAC sanctions; Load Board will not provide services to sanctioned countries or entities
(c) FCPA in all international dealings
(d) Any trade restrictions imposed by U.S. government
If U.S. government imposes restrictions on the Platform or certain jurisdictions, Load Board may immediately restrict or terminate access to affected users.
20.7 User Indemnification
You agree to indemnify Load Board for any liability arising from your violation of export controls, sanctions, or FCPA, including:
Government investigations or enforcement
Civil or criminal penalties
Reputational harm to Load Board
Costs to remediate compliance issues
21. ELECTRONIC COMMUNICATIONS AND CONSENT
21.1 Electronic Delivery
You consent to receive all agreements, notices, disclosures, and other communications from Load Board in electronic form, including by email, Platform messages, or posting on the Platform.
21.2 Legal Effect
Electronic communications from Load Board shall satisfy any legal requirement that such communications be in writing, and shall be deemed received when sent or posted, except where applicable law requires actual receipt.
21.3 Updating Contact Information
You are responsible for keeping your email address and other contact information current and accurate in your account settings.
22. MISCELLANEOUS
22.1 Severability
If any provision of these Terms is held invalid or unenforceable, that provision shall be enforced to the maximum extent permissible, and the remaining provisions shall remain in full force and effect.
22.2 Assignment
You may not assign or transfer your rights or obligations under these Terms without Load Board's prior written consent. Load Board may assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, sale of assets, or by operation of law, without notice to you.
22.3 No Agency
Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Load Board, beyond the limited license to use the Platform.
22.4 Entire Agreement
These Terms, together with any policies or documents incorporated by reference, constitute the entire agreement between you and Load Board with respect to the Platform and supersede all prior or contemporaneous agreements, proposals, or communications.
22.5 No Waiver
Any failure by Load Board to enforce any provision shall not be deemed a waiver of future enforcement of that or any other provision.
22.6 Waiver of Jury Trial
TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES ANY RIGHT TO TRIAL BY JURY IN ANY DISPUTE, CLAIM, OR ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM.
23. CHANGES TO THESE TERMS
23.1 Right to Modify
Load Board may modify these Terms from time to time. The "Effective Date" at the top will be updated when material changes are made.
23.2 Notice of Material Changes
For material changes, Load Board will provide notice by:
(a) Email to the address associated with your account; and/or
(b) Prominent notice on the Platform (e.g., banner or dashboard notice)
23.3 Acceptance of Changes
If you continue to access or use the Platform after the Effective Date of the updated Terms, you are deemed to have accepted the changes. If you do not agree, you must stop using the Platform and may request account closure.
24. INTERPRETATION AND ORDER OF PRECEDENCE
24.1 Headings
Headings are for convenience only and do not affect interpretation.
24.2 No Drafting Presumption
These Terms shall be interpreted as if drafted jointly by the parties, and no presumption shall arise against Load Board as drafter.
24.3 Conflicts
In the event of a conflict between:
(a) These Terms and any online policy (e.g., Privacy Policy), these Terms shall control as to Platform use, and the Privacy Policy shall control as to data processing; and
(b) These Terms and a separate written agreement signed by Load Board and you, the signed agreement shall control to the extent of the conflict.
25. CONTACT INFORMATION AND NOTICES
25.1 Primary Contact Information
For customer support, account inquiries, technical issues, or general questions, please contact Load Board at:
Movers Load Board, Inc.
Phone: +1 (888) 624-3128
Email: support@moversloadboard.com
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
25.2 Legal and Compliance Contact
For legal notices, dispute inquiries, breach notifications, FMCSA compliance inquiries, or enforcement-related matters, please contact:
Movers Load Board, Inc.
Legal Department
755 Bruckner Boulevard
Bronx, New York 10455
Email: legal@moversloadboard.com
25.3 Copyright and IP Protection
For Digital Millennium Copyright Act (DMCA) takedown notices or intellectual property infringement claims, contact:
DMCA Agent / Intellectual Property
Movers Load Board, Inc.
755 Bruckner Boulevard
Bronx, New York 10455
Email: ipcompliance@moversloadboard.com
25.4 Data Security and Breach Notification
For data security inquiries or to report a suspected data breach, contact:
Data Security Team
Movers Load Board, Inc.
Phone: +1 (888) 624-3128
Email: datasecurity@moversloadboard.com
25.5 Accessibility Inquiries
For accessibility concerns or to request accommodations, contact:
Accessibility Team
Movers Load Board, Inc.
Email: accessibility@moversloadboard.com
25.6 Method of Notice to Users
Load Board may provide notice to you via:
Email to the address associated with your account
Phone call to the number on file
Display of notice on the Platform's homepage or user dashboard
Registered or certified mail to your business address on file
Notice is effective upon sending, except where Law requires delivery confirmation, in which case notice is effective upon confirmed receipt.
25.7 User Notice to Load Board
You may provide notice to Load Board by sending written communication to the Legal Department contact address listed above, clearly marked "LEGAL NOTICE."
26. ACCESSIBILITY AND ADA COMPLIANCE
26.1 Commitment to Accessibility
Load Board is committed to providing an accessible Platform that complies with:
Americans with Disabilities Act (ADA) Title III
Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
Section 508 of the Rehabilitation Act
26.2 Accessibility Features
The Platform includes features designed for users with disabilities:
Screen reader compatibility (NVDA, JAWS, VoiceOver)
Keyboard navigation without mouse
High contrast mode options
Text size adjustment
Alt text for images
Descriptive link text
Accessible forms and error messages
Accessible video captions and transcripts
26.3 Accessibility Limitations
Some third-party integrations, PDF documents, or legacy features may not be fully accessible. Load Board is working to improve these areas.
26.4 Accessibility Feedback
If you experience accessibility barriers:
(a) Contact Load Board at accessibility@moversloadboard.com
(b) Describe the barrier and what you were trying to do
(c) Load Board will work to provide alternative access within 5 business days (if possible)
(d) Load Board will prioritize fixing accessibility issues
26.5 ADA Limitations
Load Board makes no guarantee that the Platform is 100% accessible. Accessibility improvements are ongoing. Users with specific accessibility needs should contact Load Board to discuss accommodations.
27. THIRD-PARTY CLAIMS AND INDEMNIFICATION
27.1 Shipper Claims Against Carriers/Brokers
If a shipper (end-customer) files a claim against a carrier or broker for loss, damage, non-performance, or breach:
(a) Load Board is not liable for the claim
(b) User is solely liable for defending against the claim
(c) User's insurance or surety bond is primary source of recovery for shipper
(d) Load Board will not intervene in shipper claims
Shippers are not Users on the Platform and are not bound by these Terms. Shippers may have rights under federal law (FMCSA consumer protection rules), state law, and common law.
27.2 Regulatory Agency Claims
If FMCSA, FTC, state attorney general, or other agency investigates a User:
(a) Load Board may cooperate with the investigation
(b) Load Board will provide requested documents without prior notice to User
(c) User is responsible for defending against regulatory claims
(d) Load Board is not liable for regulatory penalties or actions
27.3 Third-Party Claims Related to Platform Use
If third parties file claims related to Platform use (injured shipper, property damage claimant, etc.):
(a) User is primarily responsible for defending the claim
(b) User's liability insurance is the primary payment source
(c) Load Board's liability is capped under Section 13
(d) User must defend and indemnify Load Board
27.4 IP Infringement Claims by Third Parties
If third parties claim User Content infringes their intellectual property:
(a) User will defend Load Board against the claim
(b) User will indemnify Load Board for damages and attorney fees
(c) User will remove infringing content upon notice
(d) Load Board may remove content to prevent infringement
Except where Load Board itself is found to infringe (per Section 11.6 DMCA), Users bear all IP infringement liability.
28. REGULATORY INQUIRIES AND FMCSA AUTHORITY AUDITS
28.1 FMCSA Investigation and Enforcement
Users acknowledge that FMCSA may investigate Users for:
Violations of Federal Motor Carrier Safety Regulations
Compliance with household goods broker/carrier authority requirements
Double-brokering or unauthorized re-tendering
Safety violations or accidents
Consumer protection violations
Users represent that they have notified Load Board if:
(a) They are subject to an FMCSA investigation or enforcement action
(b) FMCSA has issued out-of-service orders or violation notices
(c) Their authority has been revoked or suspended
(d) They are applying for or have denied authority reinstatement
28.2 Load Board's Cooperation with FMCSA
If FMCSA investigates a User:
(a) Load Board may cooperate fully with the investigation
(b) Load Board will provide Platform records, transaction data, and User information
(c) Load Board will respond to FMCSA subpoenas and requests
(d) Users consent to this cooperation by accepting these Terms
Load Board may also proactively report suspected violations to FMCSA if:
User appears to lack operating authority
User appears to be double-brokering
User appears to be violating consumer protection requirements
User's FMCSA data shows violations
28.3 Audit Rights
FMCSA may audit Load Board's platform to verify Users maintain compliance with federal requirements. Load Board will:
(a) Cooperate with FMCSA audits
(b) Provide access to Platform records and User data
(c) Explain Load Board's procedures for ensuring User compliance
(d) Implement recommendations from FMCSA audits
Users authorize FMCSA to access their Platform records during audits.
28.4 User Responsibility for Regulatory Compliance
Users understand that:
(a) Load Board's Platform does not replace Users' obligation to comply with FMCSA
(b) Load Board does not provide legal advice or regulatory guidance
(c) Users should consult FMCSA guidance, regulations, and legal counsel for compliance
(d) Users are solely responsible for understanding and complying with rules
FMCSA regulations are available at: https://www.fmcsa.dot.gov/regulations
29. ANTI-MONEY LAUNDERING AND KNOW-YOUR-CUSTOMER
29.1 AML/KYC Compliance
Load Board complies with anti-money laundering (AML) laws and may implement know-your-customer (KYC) verification, including:
(a) Verification of user identity and business legitimacy
(b) Verification of business address and contact information
(c) Screening against OFAC and sanctions lists (Section 20)
(d) Background checks for high-risk users
(e) Monitoring for suspicious activity
29.2 Information Collection
Users must provide accurate information during registration and updates:
(a) Legal business name and structure
(b) Physical business address
(c) Principal owners and decision-makers
(d) Tax ID/EIN
(e) Proof of operating authority and licensing
(f) Banking information (if applicable)
Providing false information may result in account termination and referral to law enforcement.
29.3 Suspicious Activity Reporting
If Load Board detects suspicious activity (unusual patterns, high-velocity transactions, structured payments, etc.):
(a) Load Board may freeze or restrict the account
(b) Load Board may file Suspicious Activity Report (SAR) with FinCEN
(c) Load Board may cooperate with law enforcement investigations
(d) Users are not notified of SAR filings (they are confidential)
29.4 Monitoring and Record-Keeping
Load Board maintains records of:
User identification and verification information
Transaction histories and patterns
Suspicious activities and investigations
Compliance procedures and policies
Records are retained for at least 5 years and are provided to law enforcement or regulators upon request.
ACKNOWLEDGMENT AND ACCEPTANCE
By accessing and using the Load Board Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use in their entirety. If you do not agree to these Terms, you may not use the Platform.
These Terms were last updated on January 15, 2026 and are effective immediately.
END OF TERMS OF USE
© 2026 Movers Load Board, Inc. All rights reserved.
For questions or additional information, visit https://moversloadboard.com/ or contact support@moversloadboard.com.