Privacy Policy
LOAD BOARD PRIVACY POLICY & CONFIDENTIALITY AGREEMENT
Version 01 | Effective Date: January 15, 2026.
COMPANY INFORMATION
Load Board (referred to herein as "Load Board," "we," "us," "our," or "Company") is a technology-enabled logistics marketplace operated by Movers Load Board, Inc., a business entity licensed to conduct operations throughout the United States.
Principal Place of Business:
Movers Load Board, Inc.
755 Bruckner Boulevard
Bronx, New York 10455
United States
Website: https://moversloadboard.com/
General Support: +1 (888) 624-3128 | support@moversloadboard.com
Data Protection Officer / Privacy Contact: privacy@moversloadboard.com
TABLE OF CONTENTS
Introduction and Scope
Information We Collect
How We Use Information
Legal Basis for Processing (GDPR/CCPA)
Information Sharing and Disclosure
International Data Transfers
Data Retention and Deletion
Your Rights and Choices
Data Security
Cookies and Tracking Technologies
Third-Party Links and Services
Children's Privacy
California Privacy Rights (CCPA/CPRA)
EU/EEA Privacy Rights (GDPR)
New York Privacy Rights (NYPA)
Amendments to This Policy
Contact Information
Confidentiality and Non-Disclosure
Competitive Restrictions
Breach of Confidentiality
1. INTRODUCTION AND SCOPE
1.1 Purpose
This Privacy Policy ("Policy") explains how Load Board collects, uses, shares, and protects your personal information when you use our Platform, website, applications, and services (collectively, "Platform" or "Services"). This Policy also addresses our confidentiality obligations and restrictions on use of confidential business information.
1.2 Applicability
This Policy applies to:
(a) Users who register for accounts on the Platform (carriers, brokers, shippers, and other commercial entities)
(b) Individuals who access the Platform without creating an account
(c) Business representatives who use the Platform on behalf of registered Users
(d) Visitors to our website
1.3 Relationship to Terms of Use
This Policy works in conjunction with our Terms of Use (Section 19.3 of the Terms addresses data processing). In the event of a conflict between this Privacy Policy and the Terms of Use:
This Privacy Policy governs data processing practices
The Terms of Use govern your use of the Platform and dispute resolution
1.4 Third-Party Data
This Policy does NOT apply to information about third parties (e.g., shippers, end-customers) that you provide to Load Board. You are responsible for obtaining consent from third parties whose information you provide to the Platform.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
2.1.1 Account Registration Information
When you create an account, we collect:
For Business Users (Carriers, Brokers, Shippers):
Legal business name and structure (LLC, corporation, etc.)
Physical business address
Mailing address (if different)
Email address(es)
Phone number(s)
Tax ID / EIN
Principal owners and decision-makers (names, titles)
Banking information (for payment processing)
FMCSA credentials (MC number, USDOT number, authority information)
Insurance information (policy numbers, coverage limits, carrier details)
Surety bond information (for brokers)
Operating licenses and certifications
Website or social media profiles
For Individual Representatives:
Full name
Title/position
Email address
Phone number
Address (optional)
2.1.2 Transaction Information
When you use the Platform to post loads or place bids, we collect:
Load details (origin, destination, weight, commodity, special handling)
Pricing information (rates, quotes, fees)
Pickup and delivery dates/times
Carrier qualifications required
Shipper contact information and requirements
Communication history with other Users
Bid amounts and responses
Load acceptance/rejection decisions
Performance notes and feedback
2.1.3 Communication Information
When you communicate through the Platform, we collect and store:
Messages and chat history
Attachments (documents, photos, bills of lading)
Call logs and recordings (if you use integrated calling)
Support tickets and customer service communications
Email correspondence
2.1.4 Documentation and Verification
We collect documents you provide for verification purposes:
Copies of insurance certificates
Proof of operating authority (FMCSA SAFER printouts)
Government-issued IDs (driver's licenses, business licenses)
Tax documents (business licenses, EIN verification)
Surety bond documentation
FMCSA inspection reports or audit results
Background check results (if applicable)
Photo/video identification (for verification purposes)
2.1.5 Payment Information
We collect:
Credit card numbers and payment method details
Billing address and payment history
Invoices and receipts
Transaction amounts and dates
Failed payment attempts
NOTE: Load Board does not store full credit card numbers. Payment information is processed by third-party payment processors (Stripe, PayPal, etc.) and subject to their privacy policies and PCI-DSS compliance standards.
2.1.6 Profile Information
When you create or update your Platform profile, we collect:
Company logo and branding
Business description
Service area(s)
Equipment types and availability
Ratings and reviews (from other Users)
Performance metrics and history
Certifications and special qualifications
Language preferences
Notification preferences
2.2 Information Collected Automatically
2.2.1 Usage Information
We automatically collect information about how you use the Platform:
Pages or features accessed
Duration of visits
Loads viewed or searched for
Bids placed
Searches performed
Loads posted
Messages sent
Features used
Actions taken on the Platform
Time and date of activities
2.2.2 Device Information
We collect information about the devices you use to access the Platform:
Device type (desktop, mobile, tablet)
Operating system and version
Browser type and version
Device identifiers (IMEI, UUID, etc.)
Screen resolution
Device settings
2.2.3 Location Information
We collect location information in the following ways:
(a) GPS/Precise Location: If you enable location services, we collect precise GPS coordinates
(b) IP-Based Location: We infer approximate location from your IP address
(c) Location Submitted: You may provide location information when posting loads or setting service areas
(d) Load Information: Load addresses provide implicit location data
You can disable location services in your device settings or account preferences.
2.2.4 Log Files and Technical Information
When you access the Platform, we automatically collect:
IP address
Domain name
Browser type and version
Referring website
Access times and duration
Operating system
Pages visited
Search queries
Error messages
Traffic patterns
2.2.5 Cookies and Tracking Technologies
We use the following technologies:
(a) Cookies: Small text files stored on your device to remember preferences, login information, and activity
(b) Web Beacons/Pixels: Transparent images used to track page visits and email opens
(c) Local Storage: Browser storage for user preferences and application data
(d) Analytics Tools: Google Analytics, Mixpanel, or similar tools track user behavior and Platform usage
(e) Retargeting Pixels: Facebook, Google, LinkedIn pixels to serve targeted advertisements
2.3 Information from Third Parties
We may receive information about you from:
(a) Other Users: If other Users mention you in communications or reviews
(b) Business Partners: APIs or integrations with freight management systems, accounting software, etc.
(c) Public Records: FMCSA SAFER System, state licensing databases, business registries
(d) Background Check Services: If you authorize background verification
(e) Credit Reporting Agencies: For credit risk assessment (with your consent)
(f) Social Media: If you link your social media accounts
(g) Referral Programs: If someone refers you to Load Board
(h) Law Enforcement: Subpoenas, warrants, or official requests
2.4 Special Categories of Data (Sensitive Information)
Load Board generally does NOT collect special categories of data (health information, racial/ethnic origin, political opinions, etc.). However, if you voluntarily provide such information (e.g., in a support message), we will treat it as confidential and protect it accordingly.
3. HOW WE USE INFORMATION
3.1 Core Platform Operations
We use your information to:
(a) Provide Services: Operate the Platform, process your account, facilitate transactions
(b) Matching: Match loads with available carriers and vice versa
(c) Verification: Verify your identity, credentials, FMCSA authority, insurance
(d) Payment Processing: Process fees, billing, and payments
(e) Communication: Send transactional emails, platform notifications, status updates
(f) Customer Support: Respond to inquiries, troubleshoot issues, provide assistance
(g) Account Management: Update profiles, manage preferences, process account changes
3.2 Platform Improvement and Analytics
We use information to:
(a) Product Development: Improve features, optimize algorithms, develop new tools
(b) Analytics: Understand usage patterns, analyze platform performance
(c) Benchmarking: Create aggregated reports on market trends, pricing, volumes (anonymized)
(c) Testing: Conduct A/B testing, usability studies, quality assurance
(d) Performance Monitoring: Track system performance, identify technical issues
(e) Data Science: Train machine learning models, improve matching algorithms
(f) Research: Conduct industry research, publish insights (always anonymized)
3.3 Legal and Compliance
We use information to:
(a) Regulatory Compliance: Comply with FMCSA, FTC, state laws, local regulations
(b) Fraud Prevention: Detect and prevent fraud, double-brokering, illegal activity
(c) AML/KYC: Comply with anti-money laundering and know-your-customer requirements
(d) Legal Obligations: Comply with subpoenas, warrants, government requests
(e) Dispute Resolution: Investigate complaints, resolve disputes, arbitration proceedings
(f) Risk Management: Assess credit risk, evaluate compliance, monitor regulatory status
(g) Record-Keeping: Maintain records required by law (tax, regulatory, audit trails)
(h) Security: Protect the Platform, prevent unauthorized access, enforce terms
3.4 Marketing and Communications
We use information to:
(a) Email Marketing: Send newsletters, promotional offers, product updates (with your opt-in consent)
(b) Account Notifications: Send password resets, security alerts, account changes
(c) Transactional Emails: Send load confirmations, bid notifications, invoice reminders
(d) Platform Notifications: In-app messages, notifications about new loads, bid responses
(e) Surveys: Invite you to participate in user surveys and feedback (optional)
(f) Personalization: Customize your Platform experience based on preferences
(g) Retargeting: Serve targeted advertisements on other platforms (Google, Facebook, LinkedIn)
You can opt out of marketing communications anytime (see Section 8).
3.5 Aggregate and Anonymized Data
We may use aggregated, anonymized data without restriction:
(a) Market Reports: Regional pricing trends, volume analysis, rate benchmarks
(b) Industry Insights: Market research, industry reports, white papers
(c) Performance Metrics: Average load times, typical rates, carrier performance ranges
(d) Public Communications: Case studies, blog posts, marketing materials (always anonymized)
(e) Commercial Use: Sell anonymized industry data to third parties (only if clearly anonymized)
Anonymized data cannot identify you and is not subject to privacy restrictions.
4. LEGAL BASIS FOR PROCESSING (GDPR/CCPA)
4.1 GDPR Legal Basis (EU/EEA Users)
If you are in the EU/EEA, we process your personal data based on the following legal grounds:
(a) Contract: Processing necessary to perform the contract with you (providing Platform services)
(b) Legal Obligation: Processing required by law (FMCSA compliance, tax requirements, AML/KYC)
(c) Legitimate Interest: Processing necessary for our legitimate interests (fraud prevention, platform optimization, business analytics)
(d) Vital Interests: Protecting essential interests (security, preventing harm)
(e) Consent: Processing based on your explicit consent (marketing, analytics, cookies)
(f) Public Task: Processing necessary to fulfill public tasks (cooperation with regulators)
4.2 CCPA Legal Basis (California Users)
If you are in California, we process your personal data for the following purposes:
(a) Service Provision: Providing and improving the Platform
(b) Legal Compliance: Meeting regulatory requirements and legal obligations
(c) Commercial Purposes: Analyzing usage, improving services, developing new features
(d) Business Operations: Operating our business, managing accounts, processing transactions
(e) Fraud Prevention: Detecting and preventing unlawful activity
(f) Security: Protecting against unauthorized access and data breaches
4.3 NYPA Legal Basis (New York Users)
If you are in New York, we process your personal data for the purposes outlined in Section 4.2 (CCPA applies similarly under NYPA).
5. INFORMATION SHARING AND DISCLOSURE
5.1 Other Users on the Platform
When you post a load or place a bid, the following information is visible to other Users:
(a) Your company name and branding
(b) Your profile information and ratings
(c) Load details (for posted loads)
(d) Bid amounts and terms (for submitted bids)
(e) Communication within load negotiations
(f) Your contact information (once you exchange contact details with another User)
(g) Performance metrics and reliability scores
You control which information is visible in your profile settings.
5.2 Service Providers and Vendors
We share information with third parties who help operate the Platform:
(a) Payment Processors: Stripe, PayPal, and other payment providers (for payment processing)
(b) Cloud Hosting: Amazon Web Services, Google Cloud, Microsoft Azure (for data storage and hosting)
(c) Email Services: SendGrid, Mailchimp (for email delivery)
(d) Analytics Providers: Google Analytics, Mixpanel (for usage analytics)
(e) Verification Services: Background check companies, FMCSA data verification services
(f) Customer Support: Help desk software (Zendesk, Intercom, etc.)
(g) Payment Fraud Detection: Fraud prevention services, chargeback management
(h) SMS/Push Notifications: Twilio and similar services for message delivery
(i) Data Centers: Cloud providers for backup and disaster recovery
We have Data Processing Agreements with all vendors ensuring they comply with privacy laws.
5.3 Legal and Law Enforcement Disclosure
We disclose information when required by law or when we believe in good faith that disclosure is necessary:
(a) Subpoenas and Warrants: Response to valid legal process
(b) Government Agencies: FMCSA, FTC, state attorneys general, law enforcement
(c) Court Orders: Compliance with judicial decisions
(d) Legal Claims: Defend against lawsuits or protect our legal rights
(e) Regulatory Investigations: Cooperate with FMCSA, state regulators, federal agencies
(f) AML/KYC Reporting: File Suspicious Activity Reports (SARs) with FinCEN as required
(g) National Security: Respond to national security letters (with legal challenge when possible)
We will not disclose information except where legally required, and we will not notify you of law enforcement requests except where prohibited by law.
5.4 Business Transfers
If Load Board is acquired, merged, or sold:
(a) Your information may be transferred as part of the transaction
(b) We will notify you of material changes to how your data is handled
(c) You will have the right to opt out or delete your data before transfer (where legally permitted)
5.5 Publicly Available Information
We may disclose information that you make public:
(a) Information in your public profile
(b) Reviews and ratings you post
(c) Comments in Platform forums or discussions
(d) Information you share on social media linked to your account
5.6 Aggregated and Anonymized Data
We may share aggregated, anonymized data without restriction:
(a) Market trend reports
(b) Industry benchmarks
(c) Load volume analysis
(d) Regional pricing data
(e) Performance metrics (at aggregate level)
Anonymized data cannot identify you and is not subject to privacy restrictions.
5.7 Information We Do NOT Share
We do NOT share:
(a) Your credit card information (stored by payment processors only)
(b) Your password or authentication credentials
(c) Your personal contact information without your consent (except as above)
(d) Information about loads from specific Users with competitors (only aggregated trends)
6. INTERNATIONAL DATA TRANSFERS
6.1 Data Location
Load Board operates in the United States. Your data is stored on servers located in the U.S. (primarily on Amazon Web Services or similar U.S. cloud providers).
6.2 Data Transfers from EU/EEA
If you are located in the EU/EEA, your data is transferred to the U.S. under the following mechanisms:
(a) Standard Contractual Clauses (SCCs): We use SCCs approved by the European Commission for all data transfers
(b) Data Processing Agreements: We have executed DPAs with all processors
(c) Adequacy Decisions: Where applicable, we rely on countries with adequacy decisions
6.3 Data Transfers from Other Jurisdictions
If you are located outside the U.S., your data may be transferred internationally for processing. We maintain appropriate safeguards consistent with applicable law.
6.4 Your Consent
By using the Platform, you consent to the transfer of your information to the United States and other countries where it may be processed. These countries may have different data protection laws than your home country.
7. DATA RETENTION AND DELETION
7.1 Data Retention Schedule
Load Board retains personal data according to the following schedule:
Data Category
Retention Period
Reason
Account Information
Duration of active account + 7 years
Regulatory compliance, tax records
Load/Transaction Records
7 years
Regulatory compliance, dispute resolution
Communication/Messages
2 years
Dispute resolution, customer service
Payment/Billing Records
7 years
Tax compliance, financial audit
Login/Access Logs
90 days
Security monitoring
FMCSA Verification Data
Duration of account
Regulatory compliance verification
IP Address/Device Logs
90 days
Security and fraud prevention
Cookies
1-2 years
Website functionality and analytics
Support Tickets
2 years
Customer service, dispute resolution
Background Check Results
3-5 years
Compliance verification
7.2 Automated Deletion
After the retention periods above, data is automatically deleted through:
(a) Purging from active databases
(b) Deletion from backup systems
(c) Secure overwriting of storage media
(d) Removal from analytics systems
Deleted data may not be recoverable once purged.
7.3 Data Deletion Upon Account Termination
When you terminate your account or request deletion:
(a) Active listings and communications are removed within 24-48 hours
(b) Login credentials are deactivated immediately
(c) Personal data may be deleted after applicable retention periods
(d) Anonymized and aggregated data is retained indefinitely
(e) Data required by law (tax records, regulatory compliance) is retained as required
7.4 Right to Request Deletion
You may request deletion of your personal data by emailing: privacy@moversloadboard.com
Please include:
Your full name and account email
Account ID (if applicable)
Specific data you wish to delete
Reason for deletion request (optional)
Load Board will respond within 30 days. Some data may not be deletable if required by law or regulation.
7.5 Exceptions to Deletion
Load Board will NOT delete:
(a) Data required to comply with law (tax records, AML/KYC documentation)
(b) Data subject to legal holds or pending litigation
(c) Anonymized or aggregated data (no personal identifiers)
(d) Historical transaction records (required for FMCSA compliance)
(e) Data needed to prevent fraud or enforce our agreements
(f) Data obtained from third parties (Load Board cannot delete what it doesn't own)
8. YOUR RIGHTS AND CHOICES
8.1 Access Your Information
You have the right to access personal information we hold about you:
(a) In Your Account: Much of your information is available in your account settings
(b) By Request: Email privacy@moversloadboard.com to request a complete data export
(c) Format: We will provide data in a structured, commonly-used format (CSV, PDF)
(d) Timeline: We will respond within 30 days (45 days for complex requests)
(e) Cost: Provided free of charge; we may charge a fee if requests are excessive
8.2 Correct Your Information
You can correct inaccurate or incomplete information:
(a) In Your Account: Update your profile, contact information, business details directly
(b) By Request: Email privacy@moversloadboard.com if you need assistance
(c) We Will Verify: We may verify changes before updating our records
(d) Timeline: Changes are typically made within 5 business days
8.3 Delete Your Information
You have the right to request deletion of personal data:
(a) Account Closure: Close your account to stop active data collection
(b) Data Deletion Request: Email privacy@moversloadboard.com with deletion request
(c) Scope: We delete personal data while retaining legally required data
(d) Timeline: Deletion occurs within 30 days (or per legal timeframes)
(e) Limitations: Some data cannot be deleted per Section 7.5
8.4 Data Portability
You have the right to receive your personal data in a portable format:
(a) Export Your Data: Request your data in CSV, JSON, or PDF format
(b) Include All Data: We will include all personal data in our systems
(c) Machine-Readable: Format is suitable for import to other systems
(d) No Charge: Provided free of charge for one request per year
(e) Timeline: Within 30 days of your request
8.5 Opt Out of Marketing Communications
You can opt out of marketing and promotional emails:
(a) Unsubscribe Link: Click the unsubscribe link in any marketing email
(b) Account Settings: Disable marketing communications in your account preferences
(c) Email Request: Send "UNSUBSCRIBE" to privacy@moversloadboard.com
(d) Timeframe: Processed within 10 business days
(e) Transactional Emails: You cannot opt out of transactional/operational emails (account updates, payment confirmations, etc.)
8.6 Opt Out of Cookies and Tracking
You can control cookies and tracking:
(a) Browser Settings: Disable cookies in your browser preferences
(b) Do Not Track: Use your browser's "Do Not Track" signal (we will honor it where technically feasible)
(c) Cookie Consent: Manage cookie preferences on our website
(d) Analytics Opt-Out: Install Google Analytics Opt-Out Browser Add-on
(e) Ad Targeting: Opt out of targeted advertising on Google, Facebook, LinkedIn
8.7 Limit Information Collection
You can limit information collection:
(a) Location Services: Disable GPS/location services in your device settings
(b) Device Data: Limit device information sharing in device settings
(c) Optional Information: Do not provide optional information in registration
(d) Profile Privacy: Set your profile to private (limits visibility to other Users)
8.8 Withdraw Consent
If you provided consent for a specific use (e.g., marketing), you can withdraw it:
(a) Email: Send withdrawal request to privacy@moversloadboard.com
(b) Account Settings: Change privacy preferences in your account
(c) Effect: Applies only to future processing; past processing is unaffected
(d) Timeframe: Processed within 10 business days
8.9 Objection to Processing
You have the right to object to processing for certain purposes:
(a) Legitimate Interest: You can object to processing based on our legitimate interests
(b) Profiling: You can object to automated decision-making or profiling
(c) Direct Marketing: You can object to direct marketing (see Section 8.5)
(d) Processing: We will cease processing if we cannot demonstrate overriding legitimate interest
8.10 Automated Decision-Making and Profiling
We use automated systems for certain decisions (e.g., matching loads with carriers):
(a) Transparency: We explain how automated systems work
(b) Override: You can request human review of automated decisions
(c) Opt-Out: You can request to opt out of automated decision-making
(d) Information: You have the right to information about the automated process
9. DATA SECURITY
9.1 Security Measures
Load Board implements comprehensive security measures to protect your data:
Technical Controls:
Data encryption in transit (TLS 1.2+/HTTPS)
Data encryption at rest (AES-256 or equivalent)
Secure authentication (passwords, multi-factor authentication)
Firewalls and Web Application Firewalls (WAF)
Intrusion Detection and Prevention Systems (IDS/IPS)
Regular vulnerability scanning and penetration testing
Secure coding practices and code reviews
Regular security patches and updates
Rate limiting and DDoS protection
Organizational Controls:
Limited employee access to production systems
Background checks for employees with data access
Role-based access controls (RBAC)
Non-disclosure agreements for all employees
Separation of duties
Regular security training and awareness
Incident response procedures
Breach notification protocols
Data classification and handling procedures
Operational Controls:
Regular backups and disaster recovery testing
Secure backup storage and encryption
Business continuity planning
Vendor security assessments
Third-party risk management
Security audit and compliance reviews
9.2 Limitations on Security
Despite these measures, no security system is completely impenetrable:
(a) Sophisticated attacks may succeed despite our security measures
(b) Zero-day vulnerabilities may exist and be exploited
(c) Employee negligence or insider threats could occur
(d) Third-party service providers may be compromised
(e) User negligence (weak passwords, credential sharing) may cause unauthorized access
(f) New threats emerge regularly that current measures cannot predict
You acknowledge and accept the inherent risks of online platforms.
9.3 Your Security Responsibilities
You are responsible for:
(a) Maintaining the confidentiality of your password
(b) Not sharing your credentials with other people
(c) Using secure, unique passwords (minimum 12 characters)
(d) Enabling multi-factor authentication if available
(e) Not using public Wi-Fi for sensitive transactions
(f) Not sharing sensitive information via email
(g) Monitoring your account for suspicious activity
(h) Notifying us immediately of suspected unauthorized access
10. COOKIES AND TRACKING TECHNOLOGIES
10.1 Types of Cookies We Use
Essential/Functional Cookies:
Session cookies (remember login information)
Load balancing cookies (distribute traffic)
Security cookies (CSRF tokens, rate limiting)
Language preference cookies
Accessibility cookies
Analytics Cookies:
Google Analytics cookies (track usage patterns)
Performance cookies (page load times, errors)
Heatmap cookies (see how users interact with pages)
A/B testing cookies (test different versions)
Marketing/Advertising Cookies:
Retargeting cookies (Facebook, Google, LinkedIn)
Conversion tracking pixels
Referral source cookies
Campaign tracking cookies
Third-Party Cookies:
Payment processor cookies
Social media integration cookies
Analytics partner cookies
10.2 Cookie Duration
Cookies are categorized as:
(a) Session Cookies: Deleted when you close your browser
(b) Persistent Cookies: Remain for a set period (typically 1-2 years)
(c) First-Party Cookies: Set by Load Board's domain
(d) Third-Party Cookies: Set by partners (Google, Facebook, etc.)
10.3 Managing Cookies
In Your Browser:
Most browsers allow you to control cookie settings
You can block all cookies or specific types
You can delete existing cookies at any time
Some Platform features may not function without essential cookies
On Our Platform:
Cookie consent banner appears on first visit
Manage preferences in your account settings
Opt out of specific cookie types
Across the Internet:
Use "Do Not Track" signal in your browser
Opt out of advertising networks (Network Advertising Initiative)
Block third-party cookies in browser settings
10.4 Consequences of Blocking Cookies
If you block cookies:
(a) Essential cookies: Platform may not function properly
(b) Analytics cookies: We cannot track usage or improve the Platform
(c) Marketing cookies: You may see less relevant advertisements
(d) Functional cookies: Some features may not work as intended
11. THIRD-PARTY LINKS AND SERVICES
11.1 Third-Party Websites
The Platform may contain links to third-party websites. Load Board:
(a) Does not endorse or verify third-party content
(b) Is not responsible for third-party privacy practices
(c) Is not liable for third-party data breaches or practices
(d) Does not control third-party websites or policies
Review third-party privacy policies before providing information.
11.2 Third-Party Integrations
Load Board integrates with third-party services:
(a) Payment Processors: Stripe, PayPal (see their privacy policies)
(b) Freight Management Systems: Integration with TMS/WMS systems
(c) Accounting Software: QuickBooks, Xero, FreshBooks integrations
(d) Background Check Services: Third-party verification providers
(e) Analytics: Google Analytics, Mixpanel tracking
Third-party services have their own privacy policies. Load Board is not responsible for their practices.
11.3 Single Sign-On and Social Media Integration
If you link your Load Board account to social media:
(a) We receive limited information from your social media account
(b) You control what information is shared via privacy settings on social platforms
(c) Social platforms have their own data retention and privacy policies
(d) We do not control how social platforms use your data
12. CHILDREN'S PRIVACY
12.1 Age Restriction
The Platform is intended for commercial business users only and is NOT intended for children under 18.
12.2 No Intentional Collection from Children
Load Board does NOT:
(a) Knowingly collect information from children under 13
(b) Knowingly collect information from minors under 18 without parental consent
(c) Knowingly use the Platform for children's accounts
(d) Knowingly target advertising to children
12.3 Parental Notification
If we discover that a child under 13 has provided information:
(a) We will delete the information immediately
(b) We will notify the parent/guardian
(c) We may contact the parent for consent or confirmation
(d) We may terminate the child's account
12.4 Compliance with COPPA
Load Board complies with the Children's Online Privacy Protection Act (COPPA):
(a) No marketing to children under 13
(b) Parental consent required for information collection from children under 13
(c) Parents can request access/deletion of their child's information
(d) Transparent privacy practices for children
13. CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)
13.1 Applicability
These rights apply if you are a California resident or your personal information is used in the context of conducting business in California.
13.2 Right to Know
You have the right to know what personal information we collect, use, and share:
(a) Categories of Information: We must disclose categories of personal information we collect
(b) Sources: Where we collect information from
(c) Purpose: Why we collect and use the information
(d) Recipients: Who we share information with
(e) Access Request: Email privacy@moversloadboard.com with "CCPA REQUEST TO KNOW"
13.3 Right to Delete
You have the right to request deletion of personal information:
(a) Request Procedure: Email privacy@moversloadboard.com with "CCPA DELETE REQUEST"
(b) Exceptions: We may retain data if required by law or for legitimate business purposes
(c) Confirmation: We will confirm deletion within 45 days
(d) Service Impact: Deleting data may affect your ability to use the Platform
13.4 Right to Opt Out
You have the right to opt out of "sale" or "sharing" of your personal information:
(a) Definition: Under CCPA, "sale" and "sharing" have specific definitions
(b) Opt-Out Mechanism: Use the "Do Not Sell/Share My Personal Information" link on our website
(c) Our Position: We do NOT sell personal information; we do NOT share for targeted advertising
(d) No Retaliation: We will not retaliate if you opt out
13.5 Right to Correct
You have the right to correct inaccurate personal information:
(a) Request Procedure: Email privacy@moversloadboard.com with "CCPA CORRECT REQUEST"
(b) Verification: We may verify the correction before making changes
(c) Confirmation: We will confirm corrections within 45 days
13.6 Right to Limit Use
You have the right to limit how we use your personal information:
(a) Sensitive Information: Limit use of sensitive personal information to service provision
(b) Request Procedure: Email privacy@moversloadboard.com with "CCPA LIMIT USE REQUEST"
(c) Our Position: We only use information for stated purposes; no unnecessary use
13.7 Right to Non-Discrimination
You have the right to non-discrimination for exercising your CCPA rights:
(a) No Penalties: We will not deny you service or charge more for exercising rights
(b) No Retaliation: We will not retaliate against you
(c) Incentives: We will not condition service on your data practices
(d) Price Parity: You receive the same service quality at the same price
13.8 Exercising CCPA Rights
To exercise any CCPA right:
Email: privacy@moversloadboard.com
Include: "CCPA REQUEST: [REQUEST TYPE]"
Provide: Your name, email, account ID (if applicable)
Timeline: We will respond within 45 days (60 days max if complex)
Verification: We may request verification of your identity
No Fee: Requests are free; we may charge for excessive/duplicative requests
13.9 CPRA (California Privacy Rights Act)
The California Privacy Rights Act (effective January 1, 2023) provides additional rights:
(a) Right to Correct: Request correction of inaccurate personal information
(b) Right to Delete: Request deletion of personal information (with exceptions)
(c) Right to Limit Use: Limit how we use sensitive personal information
(d) Right to Opt Out: Opt out of profiling and automated decision-making
(e) Right to Appeal: Appeal our decision regarding your rights request
Load Board complies with CPRA requirements.
14. EU/EEA PRIVACY RIGHTS (GDPR)
14.1 Applicability
These rights apply if you are an EU/EEA resident or your personal data is processed by Load Board while you are in the EU/EEA.
14.2 Right to Access
You have the right to access your personal data:
(a) Confirmation: Confirm whether we process your data
(b) Copy: Receive a copy of your personal data
(c) Information: Receive information about processing (purpose, recipients, retention)
(d) Request: Email privacy@moversloadboard.com with "GDPR ACCESS REQUEST"
14.3 Right to Rectification
You have the right to correct inaccurate data:
(a) Request Procedure: Email privacy@moversloadboard.com with "GDPR RECTIFICATION REQUEST"
(b) Verification: We may verify the correction
(c) Notification: We will notify recipients of the correction (where feasible)
14.4 Right to Erasure ("Right to Be Forgotten")
You have the right to request erasure of your data:
(a) Grounds: Erasure if data is no longer necessary, processing is unlawful, or consent is withdrawn
(b) Exceptions: We may retain data if required by law, for legal claims, or public interest
(c) Request: Email privacy@moversloadboard.com with "GDPR ERASURE REQUEST"
(d) Timeline: Respond within 30 days (60 days for complex requests)
14.5 Right to Restrict Processing
You have the right to restrict how we process your data:
(a) Grounds: Accuracy is disputed, processing is unlawful, or data is no longer needed
(b) Effect: Data is marked for restricted processing and used only for limited purposes
(c) Request: Email privacy@moversloadboard.com with "GDPR RESTRICT REQUEST"
14.6 Right to Data Portability
You have the right to receive your data in a portable format:
(a) Format: Structured, commonly-used machine-readable format (CSV, JSON, XML)
(b) Scope: All personal data you provided or we collected about you
(c) Transfer: You can transfer data to another controller if feasible
(d) Request: Email privacy@moversloadboard.com with "GDPR PORTABILITY REQUEST"
14.7 Right to Object
You have the right to object to processing:
(a) Direct Marketing: Object to processing for direct marketing (we will comply)
(b) Legitimate Interest: Object to processing based on our legitimate interests
(c) Profiling: Object to automated decision-making and profiling
(d) Request: Email privacy@moversloadboard.com with "GDPR OBJECTION REQUEST"
14.8 Right to Human Review of Automated Decisions
You have the right to human review of automated decisions:
(a) Automated Decisions: You can request human review of decisions made solely by automated means
(b) Exceptions: Does not apply if decision is necessary for contract or authorized by law
(c) Request: Email privacy@moversloadboard.com with "GDPR HUMAN REVIEW REQUEST"
14.9 Exercising GDPR Rights
To exercise any GDPR right:
Email: privacy@moversloadboard.com
Include: "GDPR REQUEST: [REQUEST TYPE]"
Provide: Your name, email, account ID, sufficient information to identify you
Timeline: We will respond within 30 days (60 days if complex)
Verification: We may request verification of your identity
No Fee: Requests are free; we may charge for excessive/manifestly unfounded requests
14.10 Data Protection Officer and Supervisory Authority
If you have concerns about our privacy practices:
(a) Data Protection Officer: privacy@moversloadboard.com
(b) Supervisory Authority: You can lodge a complaint with your local data protection authority
(c) EU DPA List: See https://edpb.ec.europa.eu/about-edpb/board/members_en for contact information
15. NEW YORK PRIVACY RIGHTS (NYPA)
15.1 Applicability
The New York Privacy Act (effective January 1, 2024) applies if you are a New York resident or your personal information is used in the context of conducting business in New York.
15.2 Right to Know
You have the right to know what personal information we collect and how we use it:
(a) Categories: We disclose categories of personal information we collect
(b) Purposes: We disclose purposes for collection and use
(c) Request: Email privacy@moversloadboard.com with "NYPA REQUEST TO KNOW"
15.3 Right to Delete
You have the right to request deletion of personal information:
(a) Request Procedure: Email privacy@moversloadboard.com with "NYPA DELETE REQUEST"
(b) Exceptions: We may retain data if required by law or necessary for operations
(c) Timeline: We will respond within 45 days
15.4 Right to Correct
You have the right to correct inaccurate personal information:
(a) Request: Email privacy@moversloadboard.com with "NYPA CORRECT REQUEST"
(b) Timeline: We will respond within 45 days
15.5 Right to Opt Out
You have the right to opt out of sale or sharing of personal information:
(a) Sale/Sharing: Opt out of sale or sharing for cross-context behavioral advertising
(b) Our Position: We do NOT sell personal information
(c) Mechanism: Use "Do Not Sell/Share My Personal Information" link on website
15.6 Right to Limited Processing
You have the right to limit processing of personal information:
(a) Sensitive Data: Limit use of sensitive personal information to service provision
(b) Request: Email privacy@moversloadboard.com with "NYPA LIMIT PROCESSING REQUEST"
15.7 Non-Discrimination
You have the right to non-discrimination for exercising your NYPA rights:
(a) No Denial of Service: We will not deny service
(b) Same Price: We will charge the same price
(c) Same Service Quality: We provide same quality of service
(d) No Retaliation: We will not retaliate against you
16. AMENDMENTS TO THIS POLICY
16.1 Right to Change
Load Board may update this Privacy Policy at any time. Changes become effective when posted to the website.
16.2 Notice of Changes
For material changes, we will:
(a) Post an updated version with a new "Effective Date"
(b) Send email notice to the address associated with your account
(c) Display a prominent notice on the Platform
(d) Request your explicit consent if required by law
16.3 Continued Use Equals Acceptance
If you continue to use the Platform after changes are posted, you accept the updated Privacy Policy. If you do not agree with changes, you may close your account.
16.4 Significant Changes
If changes materially reduce your privacy protections, we will:
(a) Provide notice 30 days before the changes take effect
(b) Offer you the opportunity to opt out
(c) Allow you to export your data before changes
(d) Require your explicit consent for the changes
17. CONTACT INFORMATION
17.1 Privacy Inquiries
For questions about this Privacy Policy or our privacy practices:
Email: privacy@moversloadboard.com
Mailing Address:
Movers Load Board, Inc.
Privacy Team
755 Bruckner Boulevard
Bronx, New York 10455
United States
Phone: +1 (888) 624-3128
17.2 Data Subject Requests
To exercise your privacy rights (access, delete, portability, etc.):
Email: privacy@moversloadboard.com
Include:
"DATA SUBJECT REQUEST: [REQUEST TYPE]"
Your full name and email address
Your account ID (if applicable)
Specific information about your request
Proof of identity (if requested)
17.3 Complaints
If you have concerns about our privacy practices:
EU/EEA Users:
Contact your local data protection authority
European Data Protection Board: https://edpb.ec.europa.eu
California Users:
Contact California Attorney General: https://oag.ca.gov/
California Privacy Protection Agency (when fully operational)
New York Users:
Contact New York Attorney General: https://ag.ny.gov
18. CONFIDENTIALITY AND NON-DISCLOSURE
18.1 Purpose
This section addresses the confidential nature of information shared on the Platform and Load Board's obligations regarding confidentiality.
18.2 Definition of Confidential Information
"Confidential Information" includes:
(a) Pricing Information: Your rates, quotes, pricing models, discounts
(b) Load Details: Specific shipment information, shipper details, contract terms
(c) Business Information: Customer lists, operational procedures, business plans
(c) Technical Information: Your systems, processes, proprietary methods
(d) Communication: Private messages, negotiations, offers
(e) Financial Information: Invoices, payment terms, financial data
(f) Proprietary Data: Any information marked "confidential" or reasonably understood to be confidential
18.3 Confidentiality Among Users
Load Board does NOT guarantee confidentiality between Users:
(a) When you post a load, other Users can see details
(b) When you communicate with another User, they can see your communications
(c) When you bid on loads, brokers can see your bid information
(d) Information shared on the Platform is not confidential between you and other Users
(e) Other Users may use load information for market analysis, benchmarking, or business purposes
If you want information to remain private, do NOT post it on the Platform.
18.4 Load Board's Confidentiality Obligations
Load Board maintains confidentiality of your personal information:
(a) No Public Disclosure: We do not publicly disclose your personal information
(b) Limited Sharing: We share only as described in Section 5 (Information Sharing)
(c) Vendor Confidentiality: We require vendors to maintain confidentiality
(d) Employee Confidentiality: Employees sign non-disclosure agreements
(e) Exceptions: We may disclose if required by law, legal process, or as described herein
18.5 Aggregated Information
Load Board may create and share aggregated, anonymized information:
(a) Anonymization: Information is anonymized so you cannot be identified
(b) No Confidentiality: Aggregated information is not confidential
(c) Commercial Use: We may sell or share aggregated data with third parties
(d) Examples: Market reports, benchmarking data, industry trends
18.6 Broker Responsibilities
If you are a broker posting loads on the Platform:
(a) Shipper Confidentiality: You are responsible for keeping shipper information confidential
(b) Carrier Restrictions: You should not share shipper details unnecessarily
(c) Load Details: Limit access to essential information only
(d) Compliance: Ensure you have authorization from shippers to post loads
18.7 User-to-User Confidentiality
When you communicate with another User on the Platform:
(a) Mutual Confidentiality: You may negotiate confidentiality terms with the other User outside the Platform
(b) Load Board Not Party: Load Board is not party to such agreements
(c) Private Communication: Use private messaging features for sensitive discussions
(d) Off-Platform Agreements: Execute confidentiality agreements offline for sensitive information
19. COMPETITIVE RESTRICTIONS
19.1 Non-Use of Competitive Information
You agree not to use information from the Platform to:
(a) Build Competing Platform: Develop or launch a competing marketplace or service
(b) Extract User Lists: Compile lists of users for competitive purposes
(c) Pricing Analysis: Extract and analyze pricing to develop competitive tools
(d) Market Intelligence: Perform competitive market research using Platform data
(e) Training AI Systems: Train machine learning models for competing services
(f) Algorithm Replication: Reverse engineer Load Board's matching or ranking algorithms
19.2 Data Export Restrictions
Any data you export from the Platform may only be used for:
(a) Your own business operations
(b) Compliance with legal requirements
(c) Load Board-approved purposes
(d) External sharing with your customers/vendors (non-competitive purposes)
Exporting data for competitive purposes violates these terms and may result in legal action.
19.3 Competitive Non-Disparagement
You agree not to:
(a) Make disparaging statements about Load Board's Platform or services
(b) Compete using Load Board's algorithms or methods
(c) Solicit users away from the Platform using Load Board's user data
(d) Copy Load Board's design, features, or functionality
20. BREACH OF CONFIDENTIALITY
20.1 Remedies for Breach
If you breach confidentiality obligations:
(a) Immediate Termination: We may immediately terminate your account
(b) Legal Action: We may pursue legal remedies including injunctive relief
(c) Damages: We may seek damages for losses caused by breach
(d) Injunction: We may seek court orders to prevent further misuse
(e) Attorney Fees: We may recover attorney fees and costs
20.2 Data Breach by Load Board
If Load Board experiences a data breach:
(a) Notification: We will notify affected users within 30 days
(b) Description: We will describe the nature of the breach
(c) Affected Data: We will identify what information was exposed
(d) Your Rights: We will inform you of your rights and remedies
(e) Credit Monitoring: We may offer credit monitoring services
20.3 Liability Limitations
Load Board's liability for data breaches is limited to:
(a) The lesser of actual damages or fees paid in the prior 12 months
(b) Or $50 if no fees have been paid
Load Board is not liable for:
Lost profits or business opportunity
Indirect or consequential damages
Damages caused by User negligence (weak passwords, shared credentials)
Third-party breaches despite reasonable security measures
ACKNOWLEDGMENT AND ACCEPTANCE
By using the Load Board Platform, you acknowledge that you have read and understood this Privacy Policy and Confidentiality Agreement. You agree to be bound by the terms herein.
If you do not agree with this Policy, you may not use the Platform.
END OF PRIVACY POLICY & CONFIDENTIALITY AGREEMENT
© 2026 Movers Load Board, Inc. All rights reserved.
Effective Date: January 15, 2026
Last Updated: January 15, 2026
For questions or to exercise your privacy rights, contact: privacy@moversloadboard.com
Visit us at: https://moversloadboard.com/